:root{--toastify-color-light: #fff;--toastify-color-dark: #121212;--toastify-color-info: #3498db;--toastify-color-success: #07bc0c;--toastify-color-warning: #f1c40f;--toastify-color-error: hsl(6, 78%, 57%);--toastify-color-transparent: rgba(255, 255, 255, .7);--toastify-icon-color-info: var(--toastify-color-info);--toastify-icon-color-success: var(--toastify-color-success);--toastify-icon-color-warning: var(--toastify-color-warning);--toastify-icon-color-error: var(--toastify-color-error);--toastify-container-width: fit-content;--toastify-toast-width: 320px;--toastify-toast-offset: 16px;--toastify-toast-top: max(var(--toastify-toast-offset), env(safe-area-inset-top));--toastify-toast-right: max(var(--toastify-toast-offset), env(safe-area-inset-right));--toastify-toast-left: max(var(--toastify-toast-offset), env(safe-area-inset-left));--toastify-toast-bottom: max(var(--toastify-toast-offset), env(safe-area-inset-bottom));--toastify-toast-background: #fff;--toastify-toast-padding: 14px;--toastify-toast-min-height: 64px;--toastify-toast-max-height: 800px;--toastify-toast-bd-radius: 6px;--toastify-toast-shadow: 0px 4px 12px rgba(0, 0, 0, .1);--toastify-font-family: sans-serif;--toastify-z-index: 9999;--toastify-text-color-light: #757575;--toastify-text-color-dark: #fff;--toastify-text-color-info: #fff;--toastify-text-color-success: #fff;--toastify-text-color-warning: #fff;--toastify-text-color-error: #fff;--toastify-spinner-color: #616161;--toastify-spinner-color-empty-area: #e0e0e0;--toastify-color-progress-light: linear-gradient(to right, #4cd964, #5ac8fa, #007aff, #34aadc, #5856d6, #ff2d55);--toastify-color-progress-dark: #bb86fc;--toastify-color-progress-info: var(--toastify-color-info);--toastify-color-progress-success: var(--toastify-color-success);--toastify-color-progress-warning: var(--toastify-color-warning);--toastify-color-progress-error: var(--toastify-color-error);--toastify-color-progress-bgo: .2}.Toastify__toast-container{z-index:var(--toastify-z-index);-webkit-transform:translate3d(0,0,var(--toastify-z-index));position:fixed;width:var(--toastify-container-width);box-sizing:border-box;color:#fff;display:flex;flex-direction:column}.Toastify__toast-container--top-left{top:var(--toastify-toast-top);left:var(--toastify-toast-left)}.Toastify__toast-container--top-center{top:var(--toastify-toast-top);left:50%;transform:translate(-50%);align-items:center}.Toastify__toast-container--top-right{top:var(--toastify-toast-top);right:var(--toastify-toast-right);align-items:end}.Toastify__toast-container--bottom-left{bottom:var(--toastify-toast-bottom);left:var(--toastify-toast-left)}.Toastify__toast-container--bottom-center{bottom:var(--toastify-toast-bottom);left:50%;transform:translate(-50%);align-items:center}.Toastify__toast-container--bottom-right{bottom:var(--toastify-toast-bottom);right:var(--toastify-toast-right);align-items:end}.Toastify__toast{--y: 0px;position:relative;touch-action:none;width:var(--toastify-toast-width);min-height:var(--toastify-toast-min-height);box-sizing:border-box;margin-bottom:1rem;padding:var(--toastify-toast-padding);border-radius:var(--toastify-toast-bd-radius);box-shadow:var(--toastify-toast-shadow);max-height:var(--toastify-toast-max-height);font-family:var(--toastify-font-family);z-index:0;display:flex;flex:1 auto;align-items:center;word-break:break-word}@media only screen and (max-width:480px){.Toastify__toast-container{width:100vw;left:env(safe-area-inset-left);margin:0}.Toastify__toast-container--top-left,.Toastify__toast-container--top-center,.Toastify__toast-container--top-right{top:env(safe-area-inset-top);transform:translate(0)}.Toastify__toast-container--bottom-left,.Toastify__toast-container--bottom-center,.Toastify__toast-container--bottom-right{bottom:env(safe-area-inset-bottom);transform:translate(0)}.Toastify__toast-container--rtl{right:env(safe-area-inset-right);left:initial}.Toastify__toast{--toastify-toast-width: 100%;margin-bottom:0;border-radius:0}}.Toastify__toast-container[data-stacked=true]{width:var(--toastify-toast-width)}@media only screen and (max-width:480px){.Toastify__toast-container[data-stacked=true]{width:100vw}}.Toastify__toast--stacked{position:absolute;width:100%;transform:translate3d(0,var(--y),0) scale(var(--s));transition:transform .3s}.Toastify__toast--stacked[data-collapsed] .Toastify__toast-body,.Toastify__toast--stacked[data-collapsed] .Toastify__close-button{transition:opacity .1s}.Toastify__toast--stacked[data-collapsed=false]{overflow:visible}.Toastify__toast--stacked[data-collapsed=true]:not(:last-child)>*{opacity:0}.Toastify__toast--stacked:after{content:"";position:absolute;left:0;right:0;height:calc(var(--g) * 1px);bottom:100%}.Toastify__toast--stacked[data-pos=top]{top:0}.Toastify__toast--stacked[data-pos=bot]{bottom:0}.Toastify__toast--stacked[data-pos=bot].Toastify__toast--stacked:before{transform-origin:top}.Toastify__toast--stacked[data-pos=top].Toastify__toast--stacked:before{transform-origin:bottom}.Toastify__toast--stacked:before{content:"";position:absolute;left:0;right:0;bottom:0;height:100%;transform:scaleY(3);z-index:-1}.Toastify__toast--rtl{direction:rtl}.Toastify__toast--close-on-click{cursor:pointer}.Toastify__toast-icon{margin-inline-end:10px;width:22px;flex-shrink:0;display:flex}.Toastify--animate{animation-fill-mode:both;animation-duration:.5s}.Toastify--animate-icon{animation-fill-mode:both;animation-duration:.3s}.Toastify__toast-theme--dark{background:var(--toastify-color-dark);color:var(--toastify-text-color-dark)}.Toastify__toast-theme--light,.Toastify__toast-theme--colored.Toastify__toast--default{background:var(--toastify-color-light);color:var(--toastify-text-color-light)}.Toastify__toast-theme--colored.Toastify__toast--info{color:var(--toastify-text-color-info);background:var(--toastify-color-info)}.Toastify__toast-theme--colored.Toastify__toast--success{color:var(--toastify-text-color-success);background:var(--toastify-color-success)}.Toastify__toast-theme--colored.Toastify__toast--warning{color:var(--toastify-text-color-warning);background:var(--toastify-color-warning)}.Toastify__toast-theme--colored.Toastify__toast--error{color:var(--toastify-text-color-error);background:var(--toastify-color-error)}.Toastify__progress-bar-theme--light{background:var(--toastify-color-progress-light)}.Toastify__progress-bar-theme--dark{background:var(--toastify-color-progress-dark)}.Toastify__progress-bar--info{background:var(--toastify-color-progress-info)}.Toastify__progress-bar--success{background:var(--toastify-color-progress-success)}.Toastify__progress-bar--warning{background:var(--toastify-color-progress-warning)}.Toastify__progress-bar--error{background:var(--toastify-color-progress-error)}.Toastify__progress-bar-theme--colored.Toastify__progress-bar--info,.Toastify__progress-bar-theme--colored.Toastify__progress-bar--success,.Toastify__progress-bar-theme--colored.Toastify__progress-bar--warning,.Toastify__progress-bar-theme--colored.Toastify__progress-bar--error{background:var(--toastify-color-transparent)}.Toastify__close-button{color:#fff;position:absolute;top:6px;right:6px;background:transparent;outline:none;border:none;padding:0;cursor:pointer;opacity:.7;transition:.3s ease;z-index:1}.Toastify__toast--rtl .Toastify__close-button{left:6px;right:unset}.Toastify__close-button--light{color:#000;opacity:.3}.Toastify__close-button>svg{fill:currentColor;height:16px;width:14px}.Toastify__close-button:hover,.Toastify__close-button:focus{opacity:1}@keyframes Toastify__trackProgress{0%{transform:scaleX(1)}to{transform:scaleX(0)}}.Toastify__progress-bar{position:absolute;bottom:0;left:0;width:100%;height:100%;z-index:1;opacity:.7;transform-origin:left}.Toastify__progress-bar--animated{animation:Toastify__trackProgress linear 1 forwards}.Toastify__progress-bar--controlled{transition:transform .2s}.Toastify__progress-bar--rtl{right:0;left:initial;transform-origin:right;border-bottom-left-radius:initial}.Toastify__progress-bar--wrp{position:absolute;overflow:hidden;bottom:0;left:0;width:100%;height:5px;border-bottom-left-radius:var(--toastify-toast-bd-radius);border-bottom-right-radius:var(--toastify-toast-bd-radius)}.Toastify__progress-bar--wrp[data-hidden=true]{opacity:0}.Toastify__progress-bar--bg{opacity:var(--toastify-color-progress-bgo);width:100%;height:100%}.Toastify__spinner{width:20px;height:20px;box-sizing:border-box;border:2px solid;border-radius:100%;border-color:var(--toastify-spinner-color-empty-area);border-right-color:var(--toastify-spinner-color);animation:Toastify__spin .65s linear infinite}@keyframes Toastify__bounceInRight{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(3000px,0,0)}60%{opacity:1;transform:translate3d(-25px,0,0)}75%{transform:translate3d(10px,0,0)}90%{transform:translate3d(-5px,0,0)}to{transform:none}}@keyframes Toastify__bounceOutRight{20%{opacity:1;transform:translate3d(-20px,var(--y),0)}to{opacity:0;transform:translate3d(2000px,var(--y),0)}}@keyframes Toastify__bounceInLeft{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(-3000px,0,0)}60%{opacity:1;transform:translate3d(25px,0,0)}75%{transform:translate3d(-10px,0,0)}90%{transform:translate3d(5px,0,0)}to{transform:none}}@keyframes Toastify__bounceOutLeft{20%{opacity:1;transform:translate3d(20px,var(--y),0)}to{opacity:0;transform:translate3d(-2000px,var(--y),0)}}@keyframes Toastify__bounceInUp{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(0,3000px,0)}60%{opacity:1;transform:translate3d(0,-20px,0)}75%{transform:translate3d(0,10px,0)}90%{transform:translate3d(0,-5px,0)}to{transform:translateZ(0)}}@keyframes Toastify__bounceOutUp{20%{transform:translate3d(0,calc(var(--y) - 10px),0)}40%,45%{opacity:1;transform:translate3d(0,calc(var(--y) + 20px),0)}to{opacity:0;transform:translate3d(0,-2000px,0)}}@keyframes Toastify__bounceInDown{0%,60%,75%,90%,to{animation-timing-function:cubic-bezier(.215,.61,.355,1)}0%{opacity:0;transform:translate3d(0,-3000px,0)}60%{opacity:1;transform:translate3d(0,25px,0)}75%{transform:translate3d(0,-10px,0)}90%{transform:translate3d(0,5px,0)}to{transform:none}}@keyframes Toastify__bounceOutDown{20%{transform:translate3d(0,calc(var(--y) - 10px),0)}40%,45%{opacity:1;transform:translate3d(0,calc(var(--y) + 20px),0)}to{opacity:0;transform:translate3d(0,2000px,0)}}.Toastify__bounce-enter--top-left,.Toastify__bounce-enter--bottom-left{animation-name:Toastify__bounceInLeft}.Toastify__bounce-enter--top-right,.Toastify__bounce-enter--bottom-right{animation-name:Toastify__bounceInRight}.Toastify__bounce-enter--top-center{animation-name:Toastify__bounceInDown}.Toastify__bounce-enter--bottom-center{animation-name:Toastify__bounceInUp}.Toastify__bounce-exit--top-left,.Toastify__bounce-exit--bottom-left{animation-name:Toastify__bounceOutLeft}.Toastify__bounce-exit--top-right,.Toastify__bounce-exit--bottom-right{animation-name:Toastify__bounceOutRight}.Toastify__bounce-exit--top-center{animation-name:Toastify__bounceOutUp}.Toastify__bounce-exit--bottom-center{animation-name:Toastify__bounceOutDown}@keyframes Toastify__zoomIn{0%{opacity:0;transform:scale3d(.3,.3,.3)}50%{opacity:1}}@keyframes Toastify__zoomOut{0%{opacity:1}50%{opacity:0;transform:translate3d(0,var(--y),0) scale3d(.3,.3,.3)}to{opacity:0}}.Toastify__zoom-enter{animation-name:Toastify__zoomIn}.Toastify__zoom-exit{animation-name:Toastify__zoomOut}@keyframes Toastify__flipIn{0%{transform:perspective(400px) rotateX(90deg);animation-timing-function:ease-in;opacity:0}40%{transform:perspective(400px) rotateX(-20deg);animation-timing-function:ease-in}60%{transform:perspective(400px) rotateX(10deg);opacity:1}80%{transform:perspective(400px) rotateX(-5deg)}to{transform:perspective(400px)}}@keyframes Toastify__flipOut{0%{transform:translate3d(0,var(--y),0) perspective(400px)}30%{transform:translate3d(0,var(--y),0) perspective(400px) rotateX(-20deg);opacity:1}to{transform:translate3d(0,var(--y),0) perspective(400px) rotateX(90deg);opacity:0}}.Toastify__flip-enter{animation-name:Toastify__flipIn}.Toastify__flip-exit{animation-name:Toastify__flipOut}@keyframes Toastify__slideInRight{0%{transform:translate3d(110%,0,0);visibility:visible}to{transform:translate3d(0,var(--y),0)}}@keyframes Toastify__slideInLeft{0%{transform:translate3d(-110%,0,0);visibility:visible}to{transform:translate3d(0,var(--y),0)}}@keyframes Toastify__slideInUp{0%{transform:translate3d(0,110%,0);visibility:visible}to{transform:translate3d(0,var(--y),0)}}@keyframes Toastify__slideInDown{0%{transform:translate3d(0,-110%,0);visibility:visible}to{transform:translate3d(0,var(--y),0)}}@keyframes Toastify__slideOutRight{0%{transform:translate3d(0,var(--y),0)}to{visibility:hidden;transform:translate3d(110%,var(--y),0)}}@keyframes Toastify__slideOutLeft{0%{transform:translate3d(0,var(--y),0)}to{visibility:hidden;transform:translate3d(-110%,var(--y),0)}}@keyframes Toastify__slideOutDown{0%{transform:translate3d(0,var(--y),0)}to{visibility:hidden;transform:translate3d(0,500px,0)}}@keyframes Toastify__slideOutUp{0%{transform:translate3d(0,var(--y),0)}to{visibility:hidden;transform:translate3d(0,-500px,0)}}.Toastify__slide-enter--top-left,.Toastify__slide-enter--bottom-left{animation-name:Toastify__slideInLeft}.Toastify__slide-enter--top-right,.Toastify__slide-enter--bottom-right{animation-name:Toastify__slideInRight}.Toastify__slide-enter--top-center{animation-name:Toastify__slideInDown}.Toastify__slide-enter--bottom-center{animation-name:Toastify__slideInUp}.Toastify__slide-exit--top-left,.Toastify__slide-exit--bottom-left{animation-name:Toastify__slideOutLeft;animation-timing-function:ease-in;animation-duration:.3s}.Toastify__slide-exit--top-right,.Toastify__slide-exit--bottom-right{animation-name:Toastify__slideOutRight;animation-timing-function:ease-in;animation-duration:.3s}.Toastify__slide-exit--top-center{animation-name:Toastify__slideOutUp;animation-timing-function:ease-in;animation-duration:.3s}.Toastify__slide-exit--bottom-center{animation-name:Toastify__slideOutDown;animation-timing-function:ease-in;animation-duration:.3s}@keyframes Toastify__spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.requests-page{display:flex;flex-direction:column;height:100vh;height:100dvh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:#f9fafb}.global-header{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;padding:0 2rem;background:#fff;border-bottom:1px solid #e5e7eb;height:56px;z-index:100}.global-header-left{display:flex;align-items:center;gap:.625rem}.global-header-center{display:flex;align-items:center;justify-content:center}.global-logo{display:flex;align-items:center;gap:.4375rem;font-size:1.0625rem;font-weight:700;color:#111;white-space:nowrap;line-height:1}.global-logo-sep{color:#111;font-weight:300;font-size:1.1875rem}.global-logo-sub{font-size:.75rem;font-weight:500;color:#6b7280;letter-spacing:0}.global-search{position:relative;width:370px}.global-search-icon{position:absolute;left:.9375rem;top:50%;transform:translateY(-50%);color:#9ca3af;font-size:.9375rem}.global-search-input{width:100%;padding:.5rem .8125rem .5rem 2.25rem;border:1px solid #d1d5db;border-radius:7px;font-size:.75rem;outline:none;transition:all .2s ease;background:#fafafa}.global-search-input:focus{border-color:#111;background:#fff}.global-header-right{display:flex;align-items:center;gap:.6875rem;justify-self:end}.icon-btn{width:33px;height:33px;border:none;background:transparent;border-radius:5px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:1.0625rem;transition:background .15s ease;position:relative}.icon-btn:hover{background:#f3f4f6}.notification-badge{position:absolute;top:3px;right:3px;background:#dc2626;color:#fff;font-size:.5625rem;font-weight:600;width:14px;height:14px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:1.5px solid #ffffff}.notification-wrapper{position:relative}.notification-panel{position:absolute;top:calc(100% + 7px);right:0;width:310px;max-height:390px;background:#fff;border:1px solid #e5e7eb;border-radius:9px;box-shadow:0 12px 28px #0f172a24;z-index:240;overflow:hidden}.notification-panel-header{display:flex;justify-content:space-between;align-items:center;padding:.6875rem .8125rem;border-bottom:1px solid #f3f4f6;font-size:.7375rem}.notification-panel-header span{font-weight:600;color:#6b7280}.notification-panel-list{max-height:330px;overflow-y:auto}.notification-item{width:100%;border:none;background:#f8fbff;border-bottom:1px solid #eef2f7;text-align:left;padding:.625rem .8125rem;cursor:pointer;transition:background .15s ease}.notification-item:hover{background:#eef6ff}.notification-item.read{background:#fff}.notification-item-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:.1875rem}.notification-item-id{font-size:.6875rem;font-weight:700;color:#0f172a}.notification-item-time{font-size:.6375rem;color:#6b7280}.notification-item-main{font-size:.7775rem;font-weight:600;color:#111827;margin-bottom:.1rem}.notification-item-sub{font-size:.6975rem;color:#4b5563;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.notification-empty{padding:.875rem;font-size:.7375rem;color:#6b7280;text-align:center}.global-user-menu{display:flex;align-items:center;gap:.5625rem;padding:.3125rem .6875rem .3125rem .3125rem;border-radius:7px;cursor:pointer;transition:background .15s ease}.global-user-menu:hover{background:#f3f4f6}.global-user-avatar{width:22px;height:22px;border-radius:50%;background:#e5e7eb;color:#374151;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.5625rem}.global-user-name{font-size:.6875rem;font-weight:500;color:#111}.user-menu-wrapper{position:relative}.user-dropdown{position:absolute;top:calc(100% + 5px);right:0;background:#fff;border:1px solid #e5e7eb;border-radius:7px;box-shadow:0 7px 20px #0000001c;min-width:160px;z-index:200;overflow:hidden}.user-dropdown-header{padding:.6875rem .875rem;border-bottom:1px solid #f3f4f6}.user-dropdown-name{font-size:.75rem;font-weight:600;color:#111}.user-dropdown-role{font-size:.6875rem;color:#9ca3af;margin-top:.125rem}.user-dropdown-item{display:flex;align-items:center;gap:.4375rem;width:100%;padding:.4375rem .8125rem;background:transparent;border:none;font-size:.75rem;color:#374151;cursor:pointer;text-align:left;transition:background .15s ease}.user-dropdown-item:hover{background:#f9fafb}.user-dropdown-item.danger{color:#dc2626}.user-dropdown-item.danger:hover{background:#fef2f2}.requests-layout{display:flex;flex:1;overflow:hidden;position:relative}.sidebar-expand-btn{position:absolute;left:0;top:50%;transform:translateY(-50%);z-index:50;width:28px;height:36px;background:#fff;border:1px solid #e5e7eb;border-left:none;border-radius:0 6px 6px 0;display:flex;align-items:center;justify-content:center;cursor:pointer;color:#6b7280;transition:background .15s ease,color .15s ease;box-shadow:2px 0 6px #00000014}.sidebar-expand-btn:hover{background:#f3f4f6;color:#111}.requests-sidebar{width:260px;background:#fff;border-right:1px solid #e5e7eb;display:flex;flex-direction:column;overflow:hidden;transition:width .25s ease;flex-shrink:0}.requests-sidebar.collapsed{width:56px;border-right:1px solid #e5e7eb;overflow:hidden}.requests-sidebar.collapsed .nav-section-title{display:none}.requests-sidebar.collapsed .nav-item{justify-content:center;padding:.5rem .25rem;margin:.125rem .375rem}.requests-sidebar.collapsed .nav-item-text,.requests-sidebar.collapsed .nav-item-badge{display:none}.requests-sidebar.collapsed .nav-item-icon{width:auto}.requests-sidebar.collapsed .sidebar-collapse-btn{justify-content:center;padding:.75rem .5rem;width:100%;margin:0;border-radius:0}.sidebar-nav{flex:1;padding:1.25rem 0 .75rem;overflow-y:auto}.sidebar-catalog{padding:.5rem 0;border-top:1px solid #e5e7eb}.nav-section{margin-bottom:1.25rem}.nav-section-title{font-size:.6875rem;font-weight:600;text-transform:uppercase;color:#9ca3af;padding:0 1rem;margin-bottom:.375rem;letter-spacing:.07em}.nav-item{display:flex;align-items:center;gap:.5rem;padding:.3125rem .5rem;margin:.125rem .625rem;color:#374151;cursor:pointer;transition:all .15s ease;position:relative;white-space:nowrap;border-radius:6px}.nav-item:hover{background:#f3f4f6;color:#111}.nav-item.active{background:#111;color:#fff;font-weight:600}.nav-item.active:before{display:none}.nav-item-icon{font-size:1rem;flex-shrink:0;width:20px;display:flex;align-items:center;justify-content:center;color:inherit}.nav-item-text{flex:1;font-size:.75rem}.nav-item-badge{background:#f3f4f6;color:#374151;font-size:.6875rem;font-weight:700;padding:.125rem .5rem;border-radius:10px;min-width:22px;text-align:center}.nav-item.active .nav-item-badge{background:#fff3;color:#fff}.nav-item-badge.badge-escalated{background:#fff3e0;color:#c2410c}.sidebar-collapse-btn{display:flex;align-items:center;gap:.4375rem;padding:.6875rem .875rem;margin:.125rem .75rem .75rem;color:#6b7280;cursor:pointer;border:none;background:transparent;border-top:1px solid #e5e7eb;border-radius:0;width:calc(100% - 1.5rem);font-size:.8125rem;font-weight:500;transition:color .15s ease,background .15s ease}.sidebar-collapse-btn:hover{color:#111;background:transparent}.sidebar-collapse-icon{font-style:normal;font-size:.9375rem}.requests-main{flex:1;display:flex;flex-direction:column;overflow:hidden}.requests-header{background:#f8fafc;padding:.625rem 2rem .875rem}.requests-header--split{padding-bottom:.75rem;border-bottom:1px solid #e5e7eb}.requests-header--split .header-top{margin-bottom:.375rem}.requests-header--split .header-subtitle{display:none}.requests-header--split .breadcrumb{margin-bottom:.5rem}.breadcrumb{display:flex;align-items:center;gap:.3125rem;font-size:.625rem;color:#9ca3af;margin-bottom:.3125rem}.breadcrumb-item{color:#9ca3af}.breadcrumb-item.current{color:#6b7280;font-weight:500}.breadcrumb-separator{color:#d1d5db}.header-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:.4375rem}.header-title-section h1{font-size:.75rem;font-weight:700;color:#111;margin:0 0 .125rem}.header-subtitle{font-size:.75rem;color:#9ca3af}.header-actions{display:flex;gap:.6875rem;align-items:center}.search-box{position:relative}.search-input{padding:.25rem .6875rem .25rem 1.75rem;border:1px solid #d1d5db;border-radius:5px;font-size:.6875rem;min-width:230px;outline:none;transition:border-color .15s ease}.search-icon{position:absolute;left:.6875rem;top:50%;transform:translateY(-50%);color:#9ca3af}.btn-new-request{padding:.25rem .75rem;background:#111;color:#fff;border:none;border-radius:5px;font-size:.6875rem;font-weight:600;cursor:pointer;transition:background .15s ease;white-space:nowrap;display:flex;align-items:center;gap:.25rem}.btn-new-request:hover{background:#2a2a2a}.view-tabs{display:flex;border:1px solid #e2e4e8;border-radius:999px;overflow:hidden;background:#fff}.view-tab{display:flex;align-items:center;gap:.2rem;padding:.2rem .4375rem;font-size:.625rem;font-weight:500;color:#374151;background:transparent;border:none;border-right:1px solid #e5e7eb;cursor:pointer;transition:all .15s ease;white-space:nowrap;line-height:1}.view-tab:last-child{border-right:none}.view-tab:hover{background:#e8eaed;color:#111}.view-tab.active{background:#111;color:#fff}.btn-filters{padding:.25rem .6875rem;background:#fff;border:1px solid #e2e4e8;border-radius:999px;font-size:.75rem;cursor:pointer;display:flex;align-items:center;gap:.375rem;transition:all .15s ease}.btn-filters:hover{background:#f3f4f6;border-color:#b0b4bc}.btn-filters.active{background:#111;color:#fff;border-color:#111}.requests-stats{display:grid;grid-template-columns:repeat(5,1fr);gap:.25rem;margin-top:.125rem}.stat-card{background:#fafafa;padding:.25rem .5rem;border-radius:7px;border:1px solid #e5e7eb}.stat-header{font-size:.4375rem;font-weight:600;color:#9ca3af;text-transform:uppercase;letter-spacing:.05em;margin-bottom:.125rem;word-break:break-word;line-height:1.3}.stat-value{font-size:.75rem;font-weight:700;color:#111;margin-bottom:.0625rem;line-height:1}.stat-value.stat-escalated{color:#dc2626}.stat-footer{font-size:.625rem;color:#9ca3af}.stat-footer.stat-positive{color:#059669}.stat-footer.stat-warn,.stat-footer.stat-negative{color:#dc2626}.requests-body{display:flex;flex-direction:column;flex:1;overflow:hidden;margin:0 1.5rem .75rem;background:#fff;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 1px 3px #0000000f}.requests-body--split{margin:0;border:none;border-radius:0;box-shadow:none;background:transparent}.requests-filters{background:#fff;padding:.5rem 1.25rem;border-bottom:1px solid #e5e7eb;display:flex;justify-content:space-between;align-items:center;border-radius:8px 8px 0 0;flex-shrink:0}.filter-tabs{display:flex;gap:.3125rem}.filter-tab{padding:.25rem .5625rem;background:#f4f5f7;border:1px solid #e2e4e8;border-radius:999px;font-size:.6875rem;color:#374151;cursor:pointer;transition:all .15s ease;display:flex;align-items:center;gap:.2rem;font-weight:500}.filter-tab:hover{background:#e8eaed;border-color:#c4c7cc}.filter-tab.active{background:#111;color:#fff;border-color:#111}.filter-tab-count{font-weight:600}.filter-dropdowns{display:flex;gap:.3125rem}.filter-select{padding:.25rem .5625rem;border:1px solid #e2e4e8;border-radius:999px;font-size:.6875rem;background:#f4f5f7;cursor:pointer;outline:none;transition:border-color .15s ease;font-weight:500;color:#374151}.requests-content{flex:1;overflow-y:auto;padding:0}.requests-content--split{overflow:hidden;display:flex;flex-direction:column}.requests-table-container{background:#fff;border:none;border-radius:0;overflow:hidden;box-shadow:none}.requests-table{width:100%;border-collapse:collapse;table-layout:auto}.requests-table thead{background:#f9fafb;border-bottom:1px solid #e5e7eb}.requests-table th{padding:.375rem .625rem;text-align:left;font-size:.5625rem;font-weight:600;text-transform:uppercase;color:#9ca3af;letter-spacing:.05em}.requests-table td{padding:.5rem .625rem;font-size:.6875rem;border-bottom:1px solid #f3f4f6;color:#374151;vertical-align:middle}.requests-table tbody tr{transition:background .1s ease}.requests-table tbody tr:hover{background:#fafafa}.requests-table tbody tr.row-escalated td{background:#fff8f8}.requests-table tbody tr.row-sla-warning td{background:#fffbeb}.requests-table tbody tr.row-sla-critical td{background:#fef2f2}.requests-table tbody tr.row-escalated>td:first-child{box-shadow:inset 4px 0 #dc2626}.request-id{color:#6b7280;font-size:.625rem;font-weight:500;white-space:nowrap}.request-new-indicator{display:inline-flex;align-items:center;margin-left:.3rem;padding:.0625rem .28rem;border-radius:999px;font-size:.5rem;font-weight:700;letter-spacing:.02em;color:#9a3412;background:#ffedd5;border:1px solid #fdba74;text-transform:uppercase}.request-toastify.Toastify__toast{border:1px solid #f3d7b5;background:#fffaf1;color:#3f2a18;box-shadow:0 12px 24px #0f172a33;padding:.82rem .9rem}.request-toast{display:flex;flex-direction:column;gap:.28rem}.request-toast__title{font-size:.8rem;font-weight:700}.request-toast__body{font-size:.78rem;color:#4b3a2a;line-height:1.35}.request-toast__actions{margin-top:.72rem;display:flex;gap:.5rem;justify-content:flex-end}.request-toast__button{border:none;border-radius:8px;padding:.42rem .72rem;font-size:.74rem;font-weight:600;cursor:pointer;background:#111827;color:#fff}.request-toast__button--secondary{background:#f3f4f6;color:#374151}.session-expired-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;z-index:420;display:flex;align-items:center;justify-content:center;padding:1rem}.session-expired-modal{width:min(430px,100%);background:#fff;border-radius:14px;padding:1.2rem 1.2rem 1rem;box-shadow:0 20px 38px #0f172a52;border:1px solid #e5e7eb}.session-expired-modal h3{margin:0;font-size:1.06rem;color:#111827}.session-expired-modal p{margin:.55rem 0 0;font-size:.86rem;line-height:1.45;color:#4b5563}.session-expired-btn{margin-top:1rem;width:100%;border:none;border-radius:10px;padding:.64rem .8rem;font-size:.84rem;font-weight:700;background:#111827;color:#fff;cursor:pointer}.request-hab{color:#374151;font-weight:500;font-size:.6875rem}.guest-info{display:flex;flex-direction:column;gap:.0625rem}.guest-name{font-weight:600;color:#111;font-size:.6875rem}.guest-meta{font-size:.75rem;color:#9ca3af}.request-text{color:#374151;font-size:.6875rem}.request-age{color:#6b7280;font-size:.75rem;white-space:nowrap}.sla-pill{display:inline-flex;align-items:center;margin-left:.5rem;padding:.125rem .45rem;border-radius:999px;font-size:.65rem;font-weight:700;letter-spacing:.02em}.sla-pill-warning{color:#92400e;background:#fef3c7;border:1px solid #fde68a}.sla-pill-critical{color:#b91c1c;background:#fee2e2;border:1px solid #fecaca}.category-tag{display:inline-flex;align-items:center;padding:.125rem .4375rem;border-radius:999px;font-size:.625rem;font-weight:500;white-space:nowrap;background:#f4f5f7;color:#374151;border:1px solid #e2e4e8}.priority-badge{display:inline-flex;align-items:center;gap:.375rem;font-size:.8125rem}.priority-dot{font-size:1.125rem;line-height:1;flex-shrink:0}.dot-alta{color:#dc2626}.dot-media{color:#f59e0b}.dot-baja{color:#10b981}.priority-label{color:#374151;font-size:.8125rem;font-weight:400}.status-badge{display:inline-flex;align-items:center;gap:.1875rem;font-size:.625rem;font-weight:500;padding:.1875rem .4375rem;border-radius:999px;white-space:nowrap;border:1px solid transparent}.status-pending,.status-pendiente{background:#fffbeb;color:#b45309;border-color:#fde68a}.status-confirmed,.status-confirmada{background:#f0fdf4;color:#15803d;border-color:#bbf7d0}.status-rejected,.status-rechazada{background:#fef2f2;color:#dc2626;border-color:#fecaca}.status-alternative-offered,.status-en-proceso{background:#eff6ff;color:#2563eb;border-color:#bfdbfe}.status-completada,.status-completed{background:#f0fdf4;color:#15803d;border-color:#bbf7d0}.status-escalada,.status-escalated{background:#fff7ed;color:#c2410c;border-color:#fed7aa}.assigned-user{color:#374151;font-size:.8125rem}.btn-open{padding:.3125rem .6875rem;background:#fff;border:1px solid #d1d5db;border-radius:4px;font-size:.8125rem;cursor:pointer;transition:all .15s ease}.btn-open:hover{background:#f3f4f6;border-color:#9ca3af}.split-view{display:flex;height:100%;overflow:hidden;gap:.75rem;padding:.75rem;background:#f1f3f5;box-sizing:border-box}.split-left{width:460px;min-width:380px;max-width:520px;border:1px solid #e5e7eb;border-radius:8px;display:flex;flex-direction:column;background:#fff;flex-shrink:0;overflow:hidden;box-shadow:0 1px 3px #0000000f}.split-left-header{padding:.625rem .75rem;border-bottom:1px solid #e5e7eb;display:flex;align-items:center;gap:.375rem;flex-shrink:0;flex-wrap:nowrap;min-height:2.75rem}.split-panel-tabs{display:flex;gap:.375rem}.split-panel-tab{display:flex;align-items:center;gap:.3125rem;padding:.3125rem .625rem;background:#f3f4f6;border:1px solid transparent;border-radius:5px;font-size:.75rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s ease;white-space:nowrap}.split-panel-tab:hover{background:#e5e7eb}.split-panel-tab.active{background:#111;color:#fff;border-color:#111}.split-panel-count{font-weight:600;font-size:.6875rem}.split-panel-count.escalated-count{color:#c2410c}.split-panel-tab.active .split-panel-count.escalated-count{color:#fcd9bd}.split-sort{position:relative;margin-left:auto;flex-shrink:0}.split-sort-btn{display:flex;align-items:center;gap:.25rem;padding:.25rem .375rem;background:transparent;border:none;font-size:.6875rem;font-weight:600;color:#c0c4cc;cursor:pointer;white-space:nowrap;letter-spacing:.02em;border-radius:4px;transition:color .15s}.split-sort-btn:hover,.split-sort-btn.open{color:#6b7280}.split-sort-arrow{width:8px;height:5px;transition:transform .15s;flex-shrink:0}.split-sort-btn.open .split-sort-arrow{transform:rotate(180deg)}.split-sort-menu{position:absolute;right:0;top:calc(100% + 6px);background:#fff;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 4px 16px #0000001f;z-index:50;min-width:160px;overflow:hidden;animation:fadeInDown .1s ease}@keyframes fadeInDown{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.split-sort-option{display:block;width:100%;padding:.5625rem .875rem;background:transparent;border:none;text-align:left;font-size:.8125rem;font-weight:500;color:#374151;cursor:pointer;transition:background .12s}.split-sort-option:hover{background:#f3f4f6}.split-sort-option.active{font-weight:600;color:#111;background:#f9fafb}.filter-tab.active .split-escalated-count{color:#fcd9bd}.split-list{flex:1;overflow-y:auto;padding:.375rem 0}.split-list-empty{padding:2rem 1.25rem;text-align:center;font-size:.8125rem;color:#9ca3af}.split-card{width:100%;padding:.75rem 1rem;background:transparent;border:none;border-bottom:1px solid #f3f4f6;text-align:left;cursor:pointer;transition:background .12s ease;position:relative;display:block}.split-card:hover{background:#f9fafb}.split-card.active{background:#fff;border-left:3px solid #111111}.split-card.escalated{border-left:3px solid #dc2626}.split-card.active.escalated{background:#fffbfb;border-left:3px solid #dc2626}.split-card-top{display:flex;justify-content:space-between;align-items:flex-start;gap:.5rem;margin-bottom:.25rem}.split-card-room{font-size:.6875rem;font-weight:600;color:#111;line-height:1.3;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.split-card-time{font-size:.6875rem;color:#9ca3af;white-space:nowrap;flex-shrink:0;padding-top:1px}.split-card-message{font-size:.75rem;color:#6b7280;margin:0 0 .5rem;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.split-card-message--escalated{color:#c2410c}.split-card-message--inprogress{color:#2563eb}.split-card-badges{display:flex;flex-wrap:wrap;gap:.3125rem}.split-badge{display:inline-flex;align-items:center;gap:.25rem;padding:.125rem .5rem;border-radius:999px;font-size:.6875rem;font-weight:500;white-space:nowrap}.split-badge--escalated{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa}.split-badge--status{border:1px solid transparent}.split-badge--category{background:#f4f5f7;color:#374151;border:1px solid #e2e4e8}.split-right{flex:1;display:flex;flex-direction:column;overflow:hidden;background:#fff;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 1px 3px #0000000f}.split-back-btn{display:none;align-items:center;gap:.375rem;padding:.625rem 1rem;background:#f3f4f6;border:none;border-bottom:1px solid #e5e7eb;font-size:.8125rem;font-weight:500;color:#374151;cursor:pointer;text-align:left;flex-shrink:0;transition:background .15s ease}.split-back-btn:hover{background:#e5e7eb}.split-empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem 2rem;text-align:center}.split-empty-icon{font-size:1.75rem;margin-bottom:.875rem;opacity:.4}.split-empty-title{font-size:.8125rem;font-weight:600;color:#374151;margin:0 0 .5rem}.split-empty-desc{font-size:.8125rem;color:#9ca3af;max-width:300px;line-height:1.5;margin:0}.split-detail{flex:1;display:flex;flex-direction:column;overflow:hidden}.split-detail-header{padding:1.25rem 1.5rem 1rem;background:#fff;border-bottom:1px solid #e5e7eb;flex-shrink:0}.split-detail-meta{display:flex;justify-content:space-between;align-items:center;gap:.75rem;margin-bottom:.5rem;flex-wrap:wrap}.split-detail-id{font-size:.8125rem;color:#9ca3af;font-weight:500}.split-detail-header-right{display:flex;align-items:center;gap:.625rem;flex-wrap:wrap}.split-info-btn{padding:.1875rem .5rem;background:#fff;border:1px solid #d1d5db;border-radius:999px;font-size:.6875rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s ease;white-space:nowrap}.split-info-btn:hover{background:#f3f4f6;border-color:#9ca3af}.split-detail-name{font-size:.9375rem;font-weight:700;color:#111;margin:0 0 .375rem;line-height:1.2}.split-detail-stay{font-size:.8125rem;color:#6b7280;margin:0;line-height:1.4}.split-stay-dot{color:#d1d5db}.split-detail-body{flex:1;overflow-y:auto;padding:1.25rem 1.5rem;display:flex;flex-direction:column;gap:1.25rem}.split-section{display:flex;flex-direction:column;gap:.5rem}.split-section-label{font-size:.6875rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:#9ca3af}.split-section-label-row{display:flex;align-items:center;gap:.5rem}.split-ia-pill{display:inline-flex;align-items:center;padding:.0625rem .4375rem;background:#ede9fe;color:#6d28d9;border-radius:4px;font-size:.625rem;font-weight:700;letter-spacing:.04em}.split-message-box{padding:.75rem .875rem;border-radius:7px;font-size:.8125rem;line-height:1.6;color:#374151}.split-message-box--original{background:#f3f4f6;border-left:3px solid #d1d5db;font-style:italic;color:#4b5563}.split-message-box--ai{background:#f0f4ff;border-left:3px solid #818cf8;color:#1e1b4b}.split-message-box--empty{color:#9ca3af;font-style:italic}.split-detail-requested-for{font-size:.8125rem;color:#374151;margin:0;font-weight:500}.split-detail-actions{padding:.5625rem .875rem;background:#fff;border-top:1px solid #e5e7eb;display:flex;flex-direction:row;gap:.4375rem;flex-shrink:0;align-items:stretch}.split-btn{padding:.5625rem 1.125rem;border-radius:7px;font-size:.8125rem;font-weight:600;cursor:pointer;transition:all .15s ease;border:none;display:flex;align-items:center;justify-content:center;gap:.4375rem;white-space:nowrap}.split-btn--primary{background:#111;color:#fff;flex:1;width:auto}.split-btn--primary:hover{background:#2a2a2a}.split-btn-row{display:flex;gap:.625rem}.split-btn-row .split-btn{flex:1}.split-btn--secondary{background:#fff;color:#111;border:1px solid #d1d5db}.split-btn--secondary:hover:not(:disabled){background:#f3f4f6;border-color:#9ca3af}.split-btn--secondary:disabled{opacity:.45;cursor:not-allowed}.split-btn--escalate{background:#fff;color:#374151;border:1px solid #d1d5db}.split-btn--escalate:hover{background:#f3f4f6;border-color:#9ca3af}@media(max-width:1024px){.split-left{width:280px;min-width:240px}}@media(max-width:768px){.split-left{width:100%;max-width:100%;border-right:none;border-bottom:1px solid #e5e7eb}.split-left--hidden{display:none}.split-right--active .split-back-btn{display:flex}.split-detail-header,.split-detail-body{padding:1rem}.split-detail-actions{padding:.875rem 1rem}.split-detail-name{font-size:1.125rem}}@media(max-width:640px){.split-back-btn{display:flex}.split-view{flex-direction:column}.split-left{width:100%;min-width:0;max-height:50vh;border-right:none;border-bottom:1px solid #e5e7eb;flex-shrink:0}.split-left--hidden{display:none}.split-right--active{flex:1}.split-btn-row{flex-direction:column}}.mobile-menu-btn{display:none;align-items:center;justify-content:center;width:36px;height:36px;border:none;background:transparent;border-radius:6px;cursor:pointer;color:#374151;flex-shrink:0;transition:background .15s ease}.mobile-menu-btn:hover{background:#f3f4f6}.sidebar-mobile-backdrop{display:none}@media(max-width:1024px){.global-header{grid-template-columns:auto 1fr auto;padding:0 1.25rem;gap:.75rem}.global-search{width:100%;max-width:260px}.requests-sidebar{width:200px}.requests-header{padding:.875rem 1.25rem 1.25rem}.requests-stats{grid-template-columns:repeat(2,1fr)}.requests-stats:has(>.stat-card:nth-child(3):last-child){grid-template-columns:repeat(3,1fr)}.requests-stats:has(>.stat-card:nth-child(5):last-child) .stat-card:last-child{grid-column:span 2}}@media(max-width:960px){.global-search{max-width:220px}.requests-sidebar{width:200px}.requests-filters{flex-direction:column;align-items:flex-start;gap:.5rem;padding:.625rem 1rem}.filter-tabs{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;width:100%;gap:.3125rem;padding-bottom:2px}.filter-tabs::-webkit-scrollbar{display:none}.filter-tab{flex-shrink:0;white-space:nowrap;font-size:.8125rem;padding:.375rem .625rem}.filter-dropdowns{width:100%;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none;gap:.375rem}.filter-dropdowns::-webkit-scrollbar{display:none}.filter-select{flex:1;min-width:110px;font-size:.8125rem}.header-actions{flex-wrap:wrap;gap:.5rem}.view-tabs{gap:.25rem}.view-tab{font-size:.8125rem;padding:.375rem .625rem}}@media(max-width:768px){.global-header{grid-template-columns:auto 1fr auto;padding:0 1rem;height:52px;gap:.5rem}.global-search{max-width:200px}.global-logo{font-size:.875rem}.global-logo-sub{font-size:.625rem}.global-user-name{display:none}.requests-sidebar{width:160px;flex-shrink:0}.requests-sidebar.collapsed{width:0;border-right:none}.nav-item{padding:.4375rem .5rem;margin:.125rem .375rem;gap:.5rem}.nav-item-text{font-size:.8125rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-section-title{font-size:.625rem;padding:0 .625rem}.sidebar-collapse-btn{font-size:.8125rem;padding:.625rem .5rem;margin:0 .375rem .5rem}.requests-stats{grid-template-columns:repeat(2,1fr);gap:.625rem}.requests-stats:has(>.stat-card:nth-child(3):last-child){grid-template-columns:repeat(3,1fr)}.stat-value{font-size:1.75rem}.stat-card{padding:1rem}.requests-header{padding:.75rem 1rem 1rem}.header-top{flex-wrap:wrap;gap:.5rem}.header-title-section h1{font-size:1.25rem}.header-actions{flex-wrap:wrap;gap:.5rem}.view-tabs{display:none}.requests-filters{flex-direction:column;align-items:flex-start;gap:.5rem;padding:.625rem 1rem}.filter-tabs{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;width:100%;gap:.3125rem;padding-bottom:2px}.filter-tabs::-webkit-scrollbar{display:none}.filter-tab{flex-shrink:0;white-space:nowrap;padding:.3125rem .625rem;font-size:.75rem}.filter-dropdowns{display:flex;width:100%;gap:.375rem;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}.filter-dropdowns::-webkit-scrollbar{display:none}.filter-select{flex:1;min-width:110px;font-size:.8125rem}.requests-body{margin:.625rem .75rem}.requests-table-container{overflow-x:auto;-webkit-overflow-scrolling:touch}.requests-table{min-width:540px;font-size:.8rem}}@media(max-width:640px){.global-header{grid-template-columns:auto 1fr auto;padding:0 .875rem;height:50px}.global-header-center{display:none}.global-logo{font-size:.8375rem}.global-logo-sep{font-size:.9875rem}.global-logo-sub{font-size:.625rem}.mobile-menu-btn{display:flex}.sidebar-mobile-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:49}.requests-layout{position:relative;flex-direction:row}.sidebar-expand-btn{display:none}.requests-main{width:100%;min-width:0;overflow:hidden}.requests-sidebar{position:fixed;top:0;left:0;height:100vh;height:100dvh;width:240px!important;z-index:50;background:#fff;border-right:1px solid #e5e7eb;box-shadow:4px 0 24px #00000026;transform:translate(0);transition:transform .25s ease;overflow-y:auto;flex-shrink:0}.requests-sidebar.collapsed{transform:translate(-100%);width:240px!important;box-shadow:none}.requests-stats{grid-template-columns:repeat(2,1fr);gap:.5rem;margin-top:.75rem}.requests-stats:has(>.stat-card:nth-child(3):last-child){grid-template-columns:repeat(3,1fr)}.stat-card{padding:.75rem .625rem;text-align:center}.stat-value{font-size:1.5rem;margin-bottom:.125rem}.stat-header{font-size:.5625rem;margin-bottom:.25rem}.stat-footer{font-size:.6875rem}.requests-header{padding:.625rem .875rem .75rem}.header-top{flex-direction:column;align-items:flex-start;gap:.375rem}.header-title-section h1{font-size:1.125rem}.header-subtitle{font-size:.8125rem}.header-actions{width:100%;flex-wrap:wrap;gap:.5rem}.btn-new-request{flex:1;justify-content:center}.requests-filters{flex-direction:column;align-items:flex-start;gap:.5rem;padding:.5rem .875rem}.filter-tabs{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;width:100%;gap:.3125rem;padding-bottom:2px}.filter-tabs::-webkit-scrollbar{display:none}.filter-tab{flex-shrink:0;white-space:nowrap;padding:.3125rem .625rem;font-size:.75rem}.filter-dropdowns{display:flex;width:100%;gap:.375rem;overflow-x:auto;scrollbar-width:none;flex-wrap:nowrap}.filter-dropdowns::-webkit-scrollbar{display:none}.filter-select{flex:1;min-width:100px;font-size:1rem}.requests-body{margin:.375rem .5rem}.requests-table-container{overflow-x:auto;-webkit-overflow-scrolling:touch}.requests-table{min-width:460px}.requests-table th{font-size:.625rem;padding:.5rem}.requests-table td{font-size:.75rem;padding:.5rem}.breadcrumb{font-size:.75rem;margin-bottom:.375rem}}@media(max-width:375px){.global-header{padding:0 .625rem;height:46px}.global-logo{font-size:.8125rem;gap:.3125rem}.global-logo-sep,.global-logo-sub{display:none}.requests-stats{grid-template-columns:repeat(2,1fr);gap:.3125rem;margin-top:.625rem}.requests-stats:has(>.stat-card:nth-child(4):last-child){grid-template-columns:repeat(4,1fr)}.stat-card{padding:.5625rem .375rem}.stat-value{font-size:1.25rem}.stat-header{font-size:.4375rem}.requests-header{padding:.5rem .75rem .625rem}.requests-body{margin:.25rem .375rem}.requests-table{min-width:400px}}.login-root{display:flex;height:100vh;width:100vw;overflow:hidden;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;-webkit-font-smoothing:antialiased}.login-left{flex:0 0 54%;background-color:#111;display:flex;flex-direction:column;justify-content:space-between;padding:36px 52px;color:#fff}.login-left__logo{font-size:14px;font-weight:600;letter-spacing:-.3px;color:#fff;margin:0}.login-left__body{display:flex;flex-direction:column;gap:18px;max-width:420px}.login-left__headline{font-size:37px;font-weight:700;line-height:1.15;letter-spacing:-.8px;color:#fff;margin:0}.login-left__description{font-size:11.5px;line-height:1.65;color:#9ca3af;margin:0}.login-left__footer{font-size:9px;color:#6b7280;margin:0}.login-right{flex:1;background-color:#f2f2f2;display:flex;align-items:center;justify-content:center;padding:40px 32px}.login-form-box{width:100%;max-width:360px}.login-form-box__title{font-size:23px;font-weight:700;color:#111;margin:0 0 6px;letter-spacing:-.4px}.login-form-box__subtitle{font-size:10.5px;color:#6b7280;margin:0 0 24px;font-weight:400}.login-field{display:flex;flex-direction:column;gap:5px;margin-bottom:16px}.login-field__label{font-size:9.5px;font-weight:500;color:#374151;letter-spacing:.1px}.login-field__input{height:36px;border:1px solid #d1d5db;border-radius:5px;padding:0 10px;font-size:11px;color:#111;background:#fff;outline:none;font-family:inherit;transition:border-color .15s ease,box-shadow .15s ease}.login-field__input::placeholder{color:#9ca3af}.login-field__input:focus{border-color:#111;box-shadow:0 0 0 2px #11111114}.login-field__input:disabled{background:#f9fafb;cursor:not-allowed}.login-options{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}.login-options__remember{display:flex;align-items:center;gap:7px;cursor:pointer}.login-options__checkbox{width:12px;height:12px;cursor:pointer;flex-shrink:0}.login-options__remember-label{font-size:10px;color:#374151;-webkit-user-select:none;user-select:none}.login-options__forgot{font-size:10px;color:#111;text-decoration:none}.login-options__forgot:hover{text-decoration:underline}.login-error{background:#fef2f2;border:1px solid #fecaca;border-radius:5px;padding:8px 12px;font-size:10px;color:#dc2626;margin-bottom:14px}.login-btn-primary{width:100%;height:38px;background:#111;color:#fff;border:none;border-radius:5px;font-size:11px;font-weight:600;cursor:pointer;font-family:inherit;letter-spacing:.1px;transition:background .15s ease}.login-btn-primary:hover:not(:disabled){background:#2a2a2a}.login-btn-primary:disabled{background:#6b7280;cursor:not-allowed}.login-divider{display:flex;align-items:center;gap:12px;margin:20px 0}.login-divider:before,.login-divider:after{content:"";flex:1;height:1px;background:#d1d5db}.login-divider__text{font-size:9px;color:#9ca3af;flex-shrink:0}.login-btn-sso{width:100%;height:38px;background:#fff;color:#111;border:1px solid #d1d5db;border-radius:5px;font-size:11px;font-weight:500;cursor:pointer;font-family:inherit;letter-spacing:.1px;margin-bottom:18px;transition:background .15s ease,border-color .15s ease}.login-btn-sso:hover{background:#f9fafb;border-color:#9ca3af}.login-help{font-size:10px;color:#6b7280;text-align:center;margin:0}.login-help__link{color:#111;text-decoration:none}.login-help__link:hover{text-decoration:underline}@media(max-width:768px){.login-root{flex-direction:column}.login-left{flex:0 0 auto;padding:28px 28px 32px;min-height:220px}.login-left__headline{font-size:25px}.login-right{flex:1;padding:32px 24px;overflow-y:auto}}@media(max-width:480px){.login-left{padding:20px 20px 24px;min-height:180px}.login-left__logo{font-size:12px}.login-left__headline{font-size:19px}.login-left__description{font-size:10px}.login-right{padding:24px 16px}.login-form-box__title{font-size:19px}.login-field__input{height:40px;font-size:13px}.login-btn-primary,.login-btn-sso{height:42px;font-size:12px}}.catalog-search-input{min-width:240px;cursor:text}.translating-hint{font-size:.6875rem;font-weight:400;color:#6b7280;font-style:italic;margin-left:.25rem}.lang-toggle-row{display:flex;align-items:center;gap:.75rem;margin-bottom:1.25rem;flex-wrap:wrap}.lang-toggle-label{font-size:.75rem;font-weight:500;color:#374151;white-space:nowrap}.lang-toggle{display:flex;border:1px solid #d1d5db;border-radius:6px;overflow:hidden}.lang-btn{padding:.25rem .75rem;font-size:.75rem;font-weight:500;background:#fff;border:none;cursor:pointer;color:#6b7280;transition:background .15s,color .15s}.lang-btn:first-child{border-right:1px solid #d1d5db}.lang-btn.active{background:#111;color:#fff}.lang-btn:not(.active):hover{background:#f3f4f6}.lang-toggle-hint{font-size:.6875rem;color:#9ca3af;font-style:italic}.action-btn{padding:.2rem .375rem;border:1px solid #d1d5db;border-radius:4px;background:#fff;cursor:pointer;font-size:.8125rem;line-height:1;transition:all .15s ease}.modal-footer{display:flex;justify-content:flex-end;gap:.75rem;padding:1.5rem;border-top:1px solid #e5e7eb;margin-top:1rem}.btn-cancel{padding:.25rem .75rem;background:#fff;border:1px solid #d1d5db;border-radius:6px;font-size:.6875rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s ease}.btn-submit{padding:.25rem .75rem;background:#111;color:#fff;border:none;border-radius:6px;font-size:.6875rem;font-weight:600;cursor:pointer;transition:background .15s ease}.btn-submit:disabled{background:#9ca3af;cursor:not-allowed}.form-feedback{padding:.5rem .75rem;border-radius:6px;font-size:.8125rem;font-weight:500;margin-bottom:.4375rem}.form-feedback--success{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}.form-feedback--error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.result-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0000008c;display:flex;align-items:center;justify-content:center;z-index:1100}.result-modal{background:#fff;border-radius:12px;padding:2.5rem 2rem;width:100%;max-width:360px;text-align:center;box-shadow:0 20px 40px #00000026}.result-modal-icon{width:3.5rem;height:3.5rem;margin:0 auto 1.25rem}.result-modal-icon svg{width:100%;height:100%}.result-modal-icon--success{color:#16a34a}.result-modal-icon--error{color:#dc2626}.result-modal-title{margin:0 0 .5rem;font-size:1.25rem;font-weight:700;color:#111}.result-modal-message{margin:0 0 1.75rem;font-size:.9375rem;color:#6b7280;line-height:1.5}.result-modal-btn{padding:.5rem 1.75rem;background:#111;color:#fff;border:none;border-radius:6px;font-size:.8125rem;font-weight:600;cursor:pointer;transition:background .15s ease}.result-modal-btn:hover{background:#2a2a2a}.detail-btn-secondary,.btn-secondary{background:#fff;border:1px solid #e2e4e8;border-radius:999px;padding:.25rem .5625rem;font-size:.6875rem;cursor:pointer;color:#374151;font-weight:500;transition:background .12s,border-color .12s;display:inline-flex;align-items:center;gap:.25rem;white-space:nowrap}.detail-btn-secondary:hover,.btn-secondary:hover{background:#f9fafb;border-color:#c4c7cc}.filter-dropdowns{display:flex;gap:.3125rem;align-items:center}.filter-select{padding:.25rem .5625rem;border:1px solid #e2e4e8;border-radius:999px;background:#f4f5f7;font-size:.6875rem;color:#374151;font-weight:500;cursor:pointer;outline:none}.filter-select:focus{border-color:#111;background:#fff}@media(max-width:1024px){.catalog-search-input{min-width:160px}.catalog-controls{flex-wrap:wrap;gap:.75rem}.catalog-actions{flex-wrap:wrap}.modal-content{max-width:580px}}@media(max-width:960px){.catalog-controls{flex-direction:column;align-items:stretch;gap:.625rem}.catalog-tabs{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;padding-bottom:2px;gap:.375rem}.catalog-tabs::-webkit-scrollbar{display:none}.tab-btn{flex-shrink:0;white-space:nowrap;font-size:.8125rem;padding:.4375rem .75rem}.catalog-actions{width:100%;gap:.5rem}.search-input,.catalog-search-input{flex:1;min-width:0}.btn-new{flex-shrink:0;white-space:nowrap}}@media(max-width:960px){.filter-dropdowns{width:100%;flex-wrap:nowrap;overflow-x:auto;gap:.375rem}.filter-dropdowns>*{flex:0 0 auto}.filter-dropdowns>div{display:flex;gap:.375rem;align-items:center}.filter-select{min-width:110px;font-size:.8125rem}.catalog-search-input{max-width:320px;flex:1}}@media(max-width:768px){.filter-dropdowns{flex-wrap:wrap;gap:.5rem;align-items:flex-start}.filter-dropdowns>div{width:100%;display:flex;gap:.5rem;flex-wrap:wrap;align-items:center}.filter-select{min-width:100px;font-size:.8125rem;padding:.25rem .5rem}.catalog-search-input{width:100%;min-width:0}}@media(max-width:768px){.form-row{grid-template-columns:1fr;gap:0}.modal-overlay{align-items:flex-end;padding:0}.modal-content{max-width:100%;width:100%;border-radius:20px 20px 0 0;max-height:88vh}.modal-header{padding:1.125rem 1.25rem 1rem;position:sticky;top:0;background:#fff;z-index:1;border-radius:20px 20px 0 0}.modal-header h2{font-size:1.125rem}.modal-form{padding:.875rem 1.25rem 1rem}.modal-footer{padding:.875rem 1.25rem 1.25rem;margin-top:0;position:sticky;bottom:0;background:#fff;border-top:1px solid #e5e7eb}.btn-cancel,.btn-submit{flex:1;text-align:center;padding:.6875rem 1rem;font-size:.9375rem}.form-field input,.form-field select,.form-field textarea{font-size:1rem;padding:.625rem .875rem}.form-checkboxes{gap:.875rem;margin:1rem 0}.checkbox-label{font-size:.9375rem;gap:.625rem}.checkbox-label input[type=checkbox]{width:1.125rem;height:1.125rem}.result-modal-overlay{padding:1.25rem}.result-modal{max-width:100%;border-radius:16px;padding:2rem 1.5rem}.catalog-table-container{overflow-x:auto;-webkit-overflow-scrolling:touch}.catalog-table{min-width:560px}.catalog-controls{flex-direction:column;align-items:flex-start;gap:.75rem}.catalog-actions{width:100%;flex-wrap:wrap;gap:.5rem}.catalog-search-input{flex:1;min-width:0}.btn-new{flex:1;text-align:center;justify-content:center}.catalog-tabs{width:100%;flex-wrap:wrap}}@media(max-width:480px){.modal-content{max-height:92vh;border-radius:18px 18px 0 0}.modal-header{padding:1rem 1rem .875rem}.modal-header h2{font-size:1.0625rem}.modal-form{padding:.75rem 1rem .875rem}.modal-footer{padding:.75rem 1rem 1rem;gap:.5rem}.form-field{margin-bottom:.875rem}.form-field label{font-size:.8125rem;margin-bottom:.375rem}.form-field input,.form-field select,.form-field textarea{font-size:1rem;padding:.5625rem .75rem;border-radius:8px}.catalog-tabs{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;padding-bottom:2px}.catalog-tabs::-webkit-scrollbar{display:none}.tab-btn{flex-shrink:0;white-space:nowrap}.result-modal-overlay{padding:1rem;align-items:center}.result-modal{padding:1.75rem 1.25rem 1.5rem;border-radius:16px}.result-modal-icon{width:3.25rem;height:3.25rem;margin-bottom:1rem}.result-modal-title{font-size:1.125rem;margin-bottom:.375rem}.result-modal-message{font-size:.875rem;margin-bottom:1.5rem}.result-modal-btn{width:100%;padding:.6875rem 1rem;font-size:.9375rem;border-radius:8px}.catalog-table{min-width:500px}.catalog-table th,.catalog-table td{padding:.5rem .625rem;font-size:.8125rem}.action-btn{padding:.3125rem .5rem;font-size:.875rem}}.catalog-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem;margin:2rem 0}.stat-card{background:#fff;padding:1.5rem;border-radius:8px;border:1px solid #e5e7eb}.stat-value{font-size:2rem;font-weight:700;color:#111;margin-bottom:.5rem}.stat-label{font-size:.8125rem;color:#6b7280}.catalog-controls{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;gap:1rem;flex-wrap:wrap}.catalog-tabs{display:flex;gap:.5rem;flex-wrap:wrap}.tab-btn{padding:.4375rem .875rem;background:#fff;border:1px solid #d1d5db;border-radius:6px;font-size:.8125rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s ease}.tab-btn:hover{background:#f9fafb;border-color:#9ca3af}.tab-btn.active{background:#111;color:#fff;border-color:#111}.catalog-actions{display:flex;gap:.75rem;align-items:center}.search-input{padding:.4375rem .875rem;border:1px solid #d1d5db;border-radius:6px;font-size:.8125rem;min-width:180px;outline:none;transition:border-color .15s ease}.search-input:focus{border-color:#111}.btn-new{padding:.4375rem 1.125rem;background:#111;color:#fff;border:none;border-radius:6px;font-size:.8125rem;font-weight:600;cursor:pointer;transition:background .15s ease;white-space:nowrap}.btn-new:hover{background:#2a2a2a}.catalog-table-container{background:#fff;border:1px solid #e5e7eb;border-radius:8px;overflow:hidden}.catalog-table{width:100%;border-collapse:collapse}.catalog-table thead{background:#f9fafb}.catalog-table th{padding:.6875rem .875rem;text-align:left;font-size:.6875rem;font-weight:600;text-transform:uppercase;color:#6b7280;border-bottom:1px solid #e5e7eb}.catalog-table td{padding:.875rem;font-size:.8125rem;border-bottom:1px solid #f3f4f6}.catalog-row:hover{background:#f9fafb}.catalog-id{color:#6b7280;font-family:Courier New,monospace;font-size:.75rem}.catalog-name{font-weight:500;color:#111;margin-bottom:.25rem}.badge{display:inline-block;padding:.125rem .5rem;border-radius:12px;font-size:.75rem;font-weight:500;margin-right:.25rem}.badge-included{background:#dbeafe;color:#1e40af}.badge-kids{background:#fef3c7;color:#92400e}.category-badge{display:inline-block;padding:.2rem .6875rem;background:#f3f4f6;color:#374151;border-radius:6px;font-size:.75rem;font-weight:500}.status-badge{display:inline-block;padding:.2rem .6875rem;border-radius:10px;font-size:.6875rem;font-weight:500}.status-badge.active{background:#d1fae5;color:#065f46}.status-badge.inactive{background:#fee2e2;color:#991b1b}.catalog-actions-cell{display:flex;gap:.5rem}.action-btn{padding:.3125rem .6875rem;border:1px solid #d1d5db;border-radius:4px;background:#fff;cursor:pointer;font-size:.9375rem;transition:all .15s ease}.action-btn:hover{background:#f3f4f6;border-color:#9ca3af}.action-btn.edit{color:#2563eb}.action-btn.toggle{color:#059669}.loading-state,.empty-state{padding:3rem;text-align:center;color:#6b7280;font-size:.875rem}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:1rem}.modal-content{background:#fff;border-radius:8px;max-width:700px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:0 20px 25px -5px #0000001a}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:1.5rem;border-bottom:1px solid #e5e7eb}.modal-header h2{margin:0;font-size:1.25rem;font-weight:700;color:#111}.modal-close{background:none;border:none;font-size:1.75rem;color:#6b7280;cursor:pointer;line-height:1;padding:0;width:2rem;height:2rem;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:background .15s ease}.modal-close:hover{background:#f3f4f6}.modal-form{padding:1.5rem}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem;margin-bottom:1rem}.form-field{margin-bottom:1rem}.form-field label{display:block;font-size:.875rem;font-weight:500;color:#374151;margin-bottom:.5rem}.form-field input,.form-field select,.form-field textarea{width:100%;padding:.5rem .75rem;border:1px solid #d1d5db;border-radius:6px;font-size:.875rem;font-family:inherit;outline:none;transition:border-color .15s ease}.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:#111}.form-field textarea{resize:vertical}.form-checkboxes{display:flex;flex-direction:column;gap:.75rem;margin:1.5rem 0}.checkbox-label{display:flex;align-items:center;gap:.5rem;cursor:pointer;font-size:.875rem;color:#374151}.checkbox-label input[type=checkbox]{width:1rem;height:1rem;cursor:pointer}.modal-footer{display:flex;justify-content:flex-end;gap:.6875rem;padding:1.25rem;border-top:1px solid #e5e7eb;margin-top:.875rem}.btn-cancel{padding:.4375rem 1.125rem;background:#fff;border:1px solid #d1d5db;border-radius:6px;font-size:.8125rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s ease}.btn-cancel:hover{background:#f9fafb;border-color:#9ca3af}.btn-submit{padding:.4375rem 1.125rem;background:#111;color:#fff;border:none;border-radius:6px;font-size:.8125rem;font-weight:600;cursor:pointer;transition:background .15s ease}.btn-submit:hover{background:#2a2a2a}.detail-page{display:flex;flex-direction:column;height:100%;overflow:hidden;background:#f3f4f6}.detail-loading,.detail-error{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;height:100%;color:#6b7280;font-size:11px}.btn-back{background:none;border:1px solid #d1d5db;border-radius:6px;padding:4px 10px;font-size:10px;cursor:pointer;color:#374151}.detail-header{flex-shrink:0;background:#f3f4f6;padding:12px 12px 8px;box-shadow:none}.detail-header-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}.detail-breadcrumb{font-size:10px;color:#6b7280}.detail-breadcrumb-link{cursor:pointer;color:#6b7280;transition:color .15s}.detail-breadcrumb-link:hover{color:#111827}.detail-breadcrumb-sep{color:#9ca3af;margin:0 2px}.detail-breadcrumb-current{color:#111827;font-weight:500}.detail-header-actions{display:flex;align-items:center;gap:8px}.detail-nav-btns{display:flex;background:#fff;border-radius:6px;overflow:hidden;border:1px solid #e5e7eb}.detail-nav-btn{background:none;border:none;padding:5px 10px;font-size:11px;cursor:pointer;color:#374151;line-height:1;transition:background .12s}.detail-nav-btn:hover{background:#e5e7eb}.detail-btn-secondary{background:#fff;border:1px solid #d1d5db;border-radius:6px;padding:5px 10px;font-size:12px;cursor:pointer;color:#374151;font-weight:500;transition:background .12s,border-color .12s;white-space:nowrap}.detail-btn-secondary:hover{background:#f9fafb;border-color:#9ca3af}.detail-btn-primary{background:#111827;color:#fff;border:none;border-radius:6px;padding:5px 10px;font-size:12px;cursor:pointer;font-weight:500;display:flex;align-items:center;gap:5px;transition:background .12s;white-space:nowrap}.detail-btn-primary:hover:not(:disabled){background:#1f2937}.detail-btn-primary:disabled{opacity:.6;cursor:not-allowed}.detail-btn-primary.resolved{background:#059669}.detail-title-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.detail-title{font-size:18px;font-weight:600;color:#111827;margin:0;line-height:1.1}.detail-title-tags{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.detail-tag{font-size:10px;font-weight:500;padding:1px 7px;border-radius:20px;display:inline-flex;align-items:center;gap:4px;white-space:nowrap;text-transform:none}.detail-tag-spa,.detail-tag-activity,.detail-tag-experience{background:#f3f4f6;color:#374151;border:1px solid #e5e7eb}.detail-tag-upgrade{background:#eff6ff;color:#2563eb;border:1px solid #bfdbfe}.detail-tag-gastronomy{background:#fef3c7;color:#d97706;border:1px solid #fde68a}.detail-tag-transport{background:#f1f5f9;color:#475569;border:1px solid #cbd5e1}.detail-tag-general{background:#f3f4f6;color:#6b7280;border:1px solid #e5e7eb}.detail-tag-media{background:transparent;color:#6b7280;border:none;padding:0}.tag-dot-orange{color:#f97316;font-size:9px;line-height:1;display:inline-flex;align-items:center}.detail-tag-pms{background:#eef2ff;color:#4f46e5;border:1px solid #c7d2fe;padding:1px 8px;border-radius:4px;font-weight:500;text-transform:none}.detail-tag-sla{font-weight:600;border-radius:999px;padding:2px 8px}.detail-tag-sla-ok{background:#ecfdf5;color:#047857;border:1px solid #a7f3d0}.detail-tag-sla-warning{background:#fffbeb;color:#92400e;border:1px solid #fde68a}.detail-tag-sla-critical{background:#fef2f2;color:#b91c1c;border:1px solid #fecaca}.detail-columns{flex:1;display:grid;grid-template-rows:1fr;overflow:hidden;gap:6px;padding:0 12px 10px;min-height:0}.detail-col-guest{background:#fff;border-radius:8px;border:1px solid #e5e7eb;overflow-y:auto;display:flex;flex-direction:column;padding:16px;gap:0;min-width:0}.detail-col-guest::-webkit-scrollbar{width:4px}.detail-col-guest::-webkit-scrollbar-track{background:transparent}.detail-col-guest::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.guest-card-top{display:flex;flex-direction:column;align-items:center;text-align:center;padding-bottom:14px}.guest-avatar{width:36px;height:36px;border-radius:50%;background:#e5e7eb;color:#111827;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;margin-bottom:6px;box-shadow:none}.guest-name{font-size:10px;font-weight:600;color:#111827;margin-bottom:2px}.guest-titular{font-size:9px;color:#9ca3af;margin-bottom:6px}.guest-badges{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:center}.guest-badge-vip{background:#f5f3ff;color:#6d28d9;border:1px solid #ddd6fe;font-size:10px;font-weight:600;padding:2px 8px;border-radius:20px}.guest-badge-pax{background:#f3f4f6;color:#6b7280;font-size:10px;font-weight:500;padding:2px 8px;border-radius:20px;border:1px solid #e5e7eb}.guest-divider{height:1px;background:#f3f4f6;margin:12px 0}.guest-info-grid{display:flex;flex-direction:column;gap:8px}.guest-info-row{display:flex;flex-direction:row;align-items:center;justify-content:space-between;gap:10px}.gi-label{font-size:9.5px;font-weight:600;color:#9ca3af;letter-spacing:.04em;text-transform:uppercase;white-space:nowrap;flex-shrink:0}.gi-value{font-size:9px;color:#374151;font-weight:500;white-space:nowrap;text-align:right}.gi-source{font-size:10px;color:#9ca3af;font-weight:400}.guest-section-title{font-size:9.5px;font-weight:600;color:#9ca3af;letter-spacing:.04em;text-transform:uppercase;margin-bottom:8px}.guest-prefs{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:0}.pref-tag{background:#f3f4f6;color:#4b5563;border:1px solid #e5e7eb;font-size:10.5px;padding:2px 8px;border-radius:20px;font-weight:500}.recent-requests{display:flex;flex-direction:column;gap:6px}.rr-item{font-size:12px;color:#374151;cursor:pointer;padding:4px 6px;border-radius:5px;transition:background .12s;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rr-item:hover{background:#f9fafb}.rr-name{font-weight:500}.rr-date{color:#9ca3af;font-size:9px}.rr-empty{font-size:9.5px;color:#9ca3af;padding:1.5px 0}.detail-col-conversation{background:#fff;border-radius:8px;border:1px solid #e5e7eb;display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.conv-header{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:11px 16px;border-bottom:1px solid #e5e7eb}.conv-header-left{display:flex;align-items:baseline;gap:5px}.conv-title{font-size:10px;font-weight:600;color:#111827}.conv-channel{font-size:10px;color:#6b7280}.conv-meta{font-size:9px;color:#9ca3af}.conv-messages{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;scrollbar-gutter:stable;scrollbar-width:auto;scrollbar-color:#9ca3af #f3f4f6;padding:14px;display:flex;flex-direction:column;gap:10px;background:#fff}.conv-messages::-webkit-scrollbar{width:12px}.conv-messages::-webkit-scrollbar-track{background:#f3f4f6;border-left:1px solid #e5e7eb}.conv-messages::-webkit-scrollbar-thumb{background:#9ca3af;border-radius:999px;border:2px solid #f3f4f6}.conv-messages::-webkit-scrollbar-thumb:hover{background:#6b7280}.conv-compose-resize-handle{height:24px;cursor:row-resize;background:#f9fafb;border-top:1px solid #e5e7eb;border-bottom:1px solid #e5e7eb;flex-shrink:0;display:flex;align-items:center;justify-content:center;transition:all .2s ease;position:relative;-webkit-user-select:none;user-select:none}.conv-compose-resize-handle:hover{background:#f3f4f6;border-top-color:#d1d5db;border-bottom-color:#d1d5db}.conv-compose-resize-handle.resizing{background:#e5e7eb;border-top-color:#9ca3af;border-bottom-color:#9ca3af}.resize-handle-icon{display:flex;flex-direction:column;gap:3px;align-items:center;pointer-events:none}.resize-line{width:32px;height:2px;background:#cbd5e1;border-radius:1px;transition:all .2s ease}.conv-compose-resize-handle:hover .resize-line{background:#94a3b8;width:40px}.conv-compose-resize-handle.resizing .resize-line{background:#64748b;width:44px}.conv-compose-resize-line:hover{background:linear-gradient(to bottom,#cbd5e1,#94a3b8,#cbd5e1)}.conv-message{display:flex;align-items:flex-end;gap:8px;max-width:75%}.conv-message--user{align-self:flex-start}.conv-message--assistant{align-self:flex-end}.conv-message--whatsapp-status{align-self:flex-end;max-width:72%}.conv-avatar{flex-shrink:0;width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700}.conv-avatar--user{background:#e5e7eb;color:#4b5563}.conv-avatar--ia{background:#111827;color:#fff;font-size:9px;letter-spacing:.02em}.conv-bubble-wrap{display:flex;flex-direction:column;gap:4px}.conv-bubble-wrap--assistant{align-items:flex-end}.conv-bubble-wrap--user{align-items:flex-start}.conv-sender{font-size:10px;color:#6b7280;padding:0 4px;display:flex;align-items:center;gap:4px}.conv-sender--ia{justify-content:flex-start}.conv-sender--below{margin-top:1px}.conv-time{font-size:10px;color:#9ca3af}.conv-sep{color:#9ca3af;font-size:10px;line-height:1}.conv-autoreply{font-size:9.5px;color:#9ca3af;padding:0;border-radius:10px}.conv-whatsapp-status{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:10px;font-weight:600;white-space:nowrap;border:1px solid transparent;box-shadow:0 1px 2px #0000000a}.conv-whatsapp-status--sent{background:#f8fafc;color:#64748b;border-color:#e2e8f0}.conv-whatsapp-status--delivered{background:#eff6ff;color:#1d4ed8;border-color:#bfdbfe}.conv-whatsapp-status--read{background:#ecfeff;color:#0f766e;border-color:#99f6e4}.conv-whatsapp-status-icon{font-size:11px;letter-spacing:-.04em}.conv-whatsapp-status-text{letter-spacing:.01em}.conv-whatsapp-status-recipient{font-size:9px;font-weight:500;color:inherit;opacity:.8}.conv-whatsapp-status-time{font-size:9px;opacity:.75}.conv-bubble{padding:7px 10px;border-radius:10px;font-size:10px;line-height:1.5;white-space:pre-wrap;word-break:break-word}.conv-bubble--assistant{display:flex;flex-direction:column;gap:4px}.conv-bubble-text{white-space:pre-wrap;word-break:break-word}.conv-bubble-meta{display:flex;align-items:center;justify-content:flex-end;gap:4px;margin-top:1px;font-size:9px;line-height:1;color:inherit;opacity:.72}.conv-bubble-meta--assistant{margin-left:auto}.conv-whatsapp-inline{display:inline-flex;align-items:center;line-height:1}.conv-whatsapp-inline--sent{color:#64748b}.conv-whatsapp-inline--delivered{color:#2563eb}.conv-whatsapp-inline--read{color:#0f766e}.conv-whatsapp-inline-icon{font-size:10px;letter-spacing:-.04em}.conv-bubble--user{background:#fff;color:#111827;border:1px solid #e5e7eb;border-bottom-left-radius:3px;box-shadow:0 1px 2px #0000000a}.conv-bubble--assistant{background:#eef0f2;color:#1f2937;border:1px solid #e5e7eb;border-bottom-right-radius:3px;box-shadow:none}.conv-date-separator{text-align:center;font-size:10px;font-weight:600;letter-spacing:.06em;color:#9ca3af;background:#fff;padding:4px 14px;border-radius:20px;align-self:center;margin-bottom:4px}.conv-system-banner{text-align:center;font-size:10px;font-weight:600;letter-spacing:.06em;color:#1d4ed8;background:#eef2ff;border:1px solid #c7d2fe;padding:5px 12px;border-radius:20px;align-self:center;margin-top:4px}.conv-compose{flex-shrink:0;border-top:1px solid #e5e7eb;background:#fff;display:flex;flex-direction:column;min-height:180px;max-height:550px;will-change:height;overflow:hidden}.conv-compose-scroll-area{flex:1;overflow-y:auto;overflow-x:hidden;padding:8px 10px;display:flex;flex-direction:column;gap:5px}.conv-compose-scroll-area::-webkit-scrollbar{width:4px}.conv-compose-scroll-area::-webkit-scrollbar-thumb{background:#d1d5db;border-radius:2px}.conv-templates-header{display:flex;align-items:center;justify-content:space-between}.conv-templates-label{font-size:9px;font-weight:600;color:#9ca3af;letter-spacing:.04em;text-transform:uppercase}.conv-templates-lang{font-weight:400;color:#d1d5db;text-transform:none;letter-spacing:0}.conv-lang-toggle{display:flex;background:#f3f4f6;border-radius:4px;overflow:hidden;border:1px solid #e5e7eb}.lang-btn{background:none;border:none;padding:2px 7px;font-size:10px;font-weight:600;cursor:pointer;color:#9ca3af;transition:background .12s}.lang-btn-active{background:#fff;color:#111827;box-shadow:0 1px 2px #0000000f}.conv-template-chips{display:flex;gap:4px;flex-wrap:wrap}.template-chip{background:#f3f4f6;border:1px solid #e5e7eb;border-radius:10px;padding:2px 7px;font-size:10px;cursor:pointer;color:#4b5563;font-weight:500;transition:background .12s,border-color .12s;display:flex;align-items:center;gap:2px;white-space:nowrap}.template-chip:hover{background:#eceff3;border-color:#d1d5db}.template-chip.active{background:#e8f8ea;color:#166534;border-color:#86efac}.template-chip.active .chip-star{color:#16a34a}.chip-star{color:#16a34a;font-size:9px;font-weight:700}.chip-suggested{color:#16a34a;font-size:9px}.template-chip-more{background:#f3f4f6;border-style:dashed;color:#6b7280}.conv-template-preview{background:#f8fafc;border:1px solid #e2e8f0;border-radius:6px;overflow:hidden;box-shadow:0 1px 2px #0000000a}.tpl-preview-header{display:flex;align-items:center;justify-content:space-between;padding:5px 10px;border-bottom:1px solid #e2e8f0;background:#f1f5f9}.tpl-preview-header-left{display:flex;align-items:center;gap:8px}.tpl-preview-name{font-size:10.5px;font-weight:600;color:#334155}.tpl-params-badge{font-size:9px;background:#dcfce7;color:#16a34a;padding:1px 5px;border-radius:8px;font-weight:500}.tpl-editable-note{font-size:9px;color:#94a3b8}.tpl-preview-body{height:140px;overflow-y:auto;overflow-x:hidden;scrollbar-gutter:stable;scrollbar-width:auto;scrollbar-color:#9ca3af #f3f4f6;background:#fff}.tpl-preview-body::-webkit-scrollbar{width:12px}.tpl-preview-body::-webkit-scrollbar-track{background:#f3f4f6;border-left:1px solid #e2e8f0}.tpl-preview-body::-webkit-scrollbar-thumb{background:#9ca3af;border-radius:999px;border:2px solid #f3f4f6}.tpl-preview-body::-webkit-scrollbar-thumb:hover{background:#6b7280}.tpl-preview-textarea{width:100%;min-height:100%;padding:10px 12px;font-size:12px;line-height:1.6;color:#1e293b;background:#fff;border:none;outline:none;resize:none;font-family:inherit;box-sizing:border-box;display:block;overflow:hidden}.tpl-preview-textarea::-webkit-scrollbar-thumb:hover{background:#64748b}.tpl-preview-textarea:focus{background:#fff;outline:2px solid #10b981;outline-offset:-2px}.tpl-fields-row{display:flex;align-items:center;gap:4px;padding:4px 10px 6px;flex-wrap:wrap;border-top:1px solid #e2e8f0}.tpl-fields-label{font-size:9px;color:#94a3b8;font-weight:600;margin-right:2px}.tpl-field-chip{font-size:9px;background:#e0f2fe;color:#0369a1;padding:1px 5px;border-radius:8px;font-family:monospace}.conv-free-textarea{width:100%;padding:8px 10px;font-size:12px;line-height:1.5;color:#111827;background:#f9fafb;border:1px solid #e5e7eb;border-radius:6px;resize:none;font-family:inherit;outline:none;transition:border-color .15s;box-sizing:border-box;min-height:70px;max-height:180px;overflow-y:auto}.conv-free-textarea:focus{border-color:#a78bfa;background:#fff}.conv-compose-actions-fixed{flex-shrink:0;border-top:1px solid #e5e7eb;background:#fff;padding:6px 10px;display:flex;align-items:center;justify-content:space-between;gap:6px;flex-wrap:nowrap}.conv-compose-left{display:flex;align-items:center;gap:2px;flex-wrap:wrap}.compose-action-btn{background:#fff;border:1px solid #d1d5db;padding:2px 6px;font-size:10px;cursor:pointer;color:#4b5563;border-radius:4px;display:flex;align-items:center;gap:2px;transition:background .12s,color .12s,border-color .12s;font-family:inherit;line-height:1.2}.compose-action-btn:hover{background:#f9fafb;border-color:#9ca3af;color:#374151}.compose-action-btn--ai{color:#6d28d9;border-color:#ddd6fe;background:#f5f3ff}.compose-action-btn--ai:hover{background:#f5f3ff;border-color:#c4b5fd;color:#5b21b6}.compose-send-btn{background:#059669;color:#fff;border:none;border-radius:4px;padding:4px 9px;font-size:11px;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:3px;transition:background .12s;white-space:nowrap;font-family:inherit;box-shadow:0 1px 3px #05966933}.compose-send-btn:hover:not(:disabled){background:#047857;box-shadow:0 2px 4px #0596694d}.compose-send-btn:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}.conv-queue-nav{display:flex;align-items:center;gap:0;background:#1f2937;border-radius:22px;padding:4px 6px;gap:2px}.queue-nav-btn{background:none;border:none;color:#e5e7eb;font-size:10px;cursor:pointer;padding:3px 8px;border-radius:16px;line-height:1;transition:background .12s;font-family:inherit}.queue-nav-btn:hover:not(:disabled){background:#374151}.queue-nav-btn:disabled{opacity:.35;cursor:default}.queue-nav-pos{font-size:12px;font-weight:600;color:#fff;padding:0 6px;white-space:nowrap;min-width:42px;text-align:center}.queue-reset-btn{background:none;border:none;color:#9ca3af;font-size:11.5px;cursor:pointer;padding:3px 9px;border-radius:16px;font-family:inherit;transition:background .12s,color .12s;margin-left:2px}.queue-reset-btn:hover{background:#374151;color:#e5e7eb}.queue-kbd{background:#374151;color:#9ca3af;font-size:10px;font-weight:700;padding:2px 6px;border-radius:4px;font-family:monospace;letter-spacing:.02em;margin-left:1px}.detail-col-resize-handle{cursor:col-resize;background:#d1d5db;border-radius:2px;transition:background .15s;display:flex;align-items:center;justify-content:center;z-index:10;position:relative}.detail-col-resize-handle:after{content:"";position:absolute;left:-4px;right:-4px;top:0;bottom:0}.detail-col-resize-handle:hover{background:#9ca3af}.detail-col-actions{background:#fff;border-radius:8px;border:1px solid #e5e7eb;overflow-y:auto;display:flex;flex-direction:column;min-width:0}.detail-col-actions::-webkit-scrollbar{width:4px}.detail-col-actions::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:2px}.actions-section-title{font-size:10px;font-weight:700;color:#9ca3af;letter-spacing:.05em;text-transform:uppercase;padding:14px 16px 10px;border-bottom:1px solid #e5e7eb;margin-bottom:2px}.actions-block{padding:10px 16px;display:flex;flex-direction:column;gap:8px}.actions-block-title{font-size:9.5px;font-weight:700;color:#9ca3af;letter-spacing:.05em;text-transform:uppercase}.actions-divider{height:1px;background:#f3f4f6;margin:0 16px}.sihot-info-box{background:#eef2ff;border:1px solid #bfdbfe;border-radius:7px;padding:8px 10px;display:flex;flex-direction:column;gap:5px}.sihot-info-row{display:flex;align-items:center;gap:6px}.sihot-dot{width:6px;height:6px;border-radius:50%;background:#3b82f6;flex-shrink:0}.sihot-status-text{font-size:11px;font-weight:600;color:#1e40af}.sihot-info-desc{font-size:10px;color:#1d4ed8;margin:0;line-height:1.45}.actions-field-group{display:flex;flex-direction:column;gap:4px}.actions-field-label{font-size:9px;font-weight:600;color:#6b7280;display:flex;align-items:center;gap:4px}.actions-input{width:100%;padding:4px 8px;font-size:10px;color:#111827;border:1px solid #e5e7eb;border-radius:6px;outline:none;font-family:inherit;background:#f9fafb;box-sizing:border-box;transition:border-color .15s}.actions-input:focus{border-color:#a78bfa;background:#fff}.actions-input::placeholder{color:#d1d5db;font-size:11.5px}.actions-select-wrap{position:relative}.actions-select{width:100%;padding:4px 24px 4px 8px;font-size:10.5px;color:#111827;border:1px solid #e5e7eb;border-radius:5px;outline:none;font-family:inherit;background:#f9fafb;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;box-sizing:border-box;transition:border-color .15s}.actions-select:focus{border-color:#a78bfa;background:#fff}.select-arrow{position:absolute;right:9px;top:50%;transform:translateY(-50%);color:#9ca3af;pointer-events:none}.actions-btn-row{display:flex;gap:6px}.actions-btn-outline{flex:1;background:#fff;border:1px solid #d1d5db;border-radius:5px;padding:4px 8px;font-size:10px;cursor:pointer;color:#374151;font-weight:500;display:flex;align-items:center;justify-content:center;gap:3px;transition:background .12s;font-family:inherit;white-space:nowrap}.actions-btn-outline:hover{background:#f9fafb}.actions-btn-dark{flex:1;background:#111827;color:#fff;border:none;border-radius:5px;padding:4px 8px;font-size:10px;cursor:pointer;font-weight:500;display:flex;align-items:center;justify-content:center;gap:3px;transition:background .12s;font-family:inherit;white-space:nowrap}.actions-btn-dark:hover:not(:disabled){background:#000}.actions-tags{display:flex;flex-wrap:wrap;gap:5px;align-items:center}.actions-tag{background:#f3f4f6;color:#374151;font-size:11px;font-weight:500;padding:2px 8px;border-radius:20px;border:1px solid #e5e7eb}.actions-tag-add{background:none;border:1px dashed #d1d5db;border-radius:20px;padding:2px 8px;font-size:12px;cursor:pointer;color:#9ca3af;transition:background .12s;line-height:1}.actions-tag-add:hover{background:#f9fafb}.activity-timeline{display:flex;flex-direction:column;gap:10px;padding-left:4px}.activity-item{display:flex;align-items:flex-start;gap:10px}.activity-dot{width:7px;height:7px;border-radius:50%;background:#d1d5db;flex-shrink:0;margin-top:3px}.activity-content{display:flex;flex-direction:column;gap:1px}.activity-text{font-size:11.5px;color:#374151;line-height:1.4}.activity-time{font-size:10px;color:#9ca3af}.actions-bottom{display:flex;gap:6px;padding:12px 16px;border-top:1px solid #f3f4f6;margin-top:auto}.actions-btn-note,.actions-btn-resolve{flex:1}.actions-btn-resolve.resolved{background:#059669}@media(max-width:1200px){.detail-columns{grid-template-columns:270px 1fr!important}}@media(max-width:1024px){.detail-columns{grid-template-columns:1fr!important}.detail-col-guest{display:none}}@media(max-width:768px){.detail-columns{grid-template-columns:1fr!important;grid-template-rows:auto auto;overflow-y:auto;height:auto}.detail-col-guest,.detail-col-resize-handle{display:none}.detail-col-conversation{max-height:60vh}.detail-col-actions{max-height:50vh}.detail-header-actions{flex-wrap:wrap;gap:6px}}@media(max-width:480px){.detail-header{padding:10px 12px 8px}.detail-columns{padding:6px;gap:6px}.detail-btn-secondary,.detail-btn-primary{font-size:14px;padding:6px 11px}}.hist-page{display:flex;flex-direction:column;height:100%;overflow:hidden;background:#f5f6f8}.hist-header{background:#f5f6f8;padding:.75rem 1rem .875rem;border-bottom:none;flex-shrink:0}.hist-header-top{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:.875rem}.hist-title{font-size:1.125rem;font-weight:700;color:#111;margin:0 0 .125rem}.hist-subtitle{font-size:.75rem;color:#9ca3af;margin:0}.hist-header-actions{display:flex;gap:.5rem}.hist-btn-outline{display:inline-flex;align-items:center;gap:.25rem;padding:.3125rem .6875rem;border:1px solid #d1d5db;border-radius:5px;background:#fff;font-size:.6875rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s;white-space:nowrap}.hist-btn-outline:hover{background:#f3f4f6;border-color:#9ca3af}.hist-filters{display:grid;grid-template-columns:1.1fr 1fr 1fr 1fr 1.25fr auto;align-items:end;gap:.5rem;background:#fff;border:1px solid #d8dde3;border-radius:7px;padding:.5rem .625rem}.hist-filter-group{display:flex;flex-direction:column;gap:.2rem;min-width:0}.hist-filter-label{font-size:.5625rem;font-weight:600;color:#6b7280;letter-spacing:.02em}.hist-select{height:27px;padding:0 1.5rem 0 .4375rem;border:1px solid #d6dbe1;border-radius:5px;font-size:.6875rem;color:#374151;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%239ca3af'/%3E%3C/svg%3E") no-repeat right .4375rem center;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;outline:none;font-family:inherit;transition:border-color .15s;min-width:0;width:100%}.hist-select:focus{border-color:#111}.hist-input-search{height:27px;padding:0 .4375rem;border:1px solid #d6dbe1;border-radius:5px;font-size:.6875rem;color:#374151;background:#fff;outline:none;font-family:inherit;transition:border-color .15s;width:100%}.hist-input-search::placeholder{color:#d1d5db}.hist-input-search:focus{border-color:#111}.hist-btn-apply{height:27px;padding:0 .75rem;background:#0f1114;color:#fff;border:none;border-radius:6px;font-size:.6875rem;font-weight:600;cursor:pointer;transition:background .15s;white-space:nowrap;align-self:flex-end}.hist-btn-apply:hover{background:#2a2a2a}.hist-body{flex:1;overflow-y:auto;padding:.75rem 1rem 1rem;display:flex;flex-direction:column;gap:.75rem}.hist-table-meta{display:flex;justify-content:space-between;align-items:center;padding:.125rem .125rem .5rem}.hist-count{font-size:.75rem;color:#6b7280}.hist-sort{display:flex;align-items:center;gap:.3125rem}.hist-sort-label{font-size:.6875rem;color:#9ca3af}.hist-sort-select{border:1px solid #d6dbe1;background:#f1f3f6;font-size:.6875rem;font-weight:600;color:#374151;cursor:pointer;outline:none;font-family:inherit;border-radius:999px;padding:.1875rem .5rem}.hist-state-msg{text-align:center;padding:2.5rem;color:#9ca3af;font-size:.875rem}.hist-state-error{color:#dc2626}.hist-table-wrap{background:#fff;border:1px solid #d8dde3;border-radius:8px;overflow:auto}.hist-table{width:100%;border-collapse:collapse;font-size:.8125rem;min-width:1120px}.hist-table thead tr{border-bottom:1px solid #e3e7ec}.hist-table th{padding:.5rem .75rem;text-align:left;font-size:.625rem;font-weight:700;color:#9ca3af;letter-spacing:.04em;background:#f2f4f7;white-space:nowrap}.hist-row{border-bottom:1px solid #edf0f3;cursor:pointer;transition:background .1s}.hist-row:hover{background:#f7f9fb}.hist-row:last-child{border-bottom:none}.hist-table td{padding:.5rem .75rem;color:#374151;vertical-align:middle}.hist-cell-id{font-size:.75rem;font-weight:600;color:#111;white-space:nowrap}.hist-cell-date{font-size:.75rem;color:#6b7280;white-space:nowrap}.hist-cell-hab{font-weight:600;color:#111}.hist-guest-name{font-weight:500;color:#111}.hist-cell-summary{max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#374151}.hist-cat-tag{display:inline-flex;align-items:center;padding:.15rem .5rem;border-radius:999px;font-size:.6875rem;font-weight:500;border:1px solid #d7dde3;background:#f4f6f8;color:#374151}.hist-cat-spa,.hist-cat-actividades,.hist-cat-gastronomia,.hist-cat-upgrade,.hist-cat-transporte,.hist-cat-experiencias,.hist-cat-general,.hist-cat-housekeeping,.hist-cat-informacion,.hist-cat-mantenimiento,.hist-cat-restaurantes,.hist-cat-recepcion,.hist-cat-seguridad{background:#f4f6f8;color:#374151;border-color:#d7dde3}@media(max-width:1200px){.hist-filters{grid-template-columns:1fr 1fr 1fr}.hist-btn-apply{justify-self:start}}.hist-resolution{display:inline-flex;align-items:center;gap:.25rem;padding:.15rem .5rem;border-radius:999px;font-size:.6875rem;font-weight:600}.hist-res-completed{background:#f0fdf4;color:#16a34a}.hist-res-cancelled{background:#fff7ed;color:#c2410c}.hist-res-other{background:#f0fdf4;color:#16a34a}.hist-check{font-weight:700}.hist-x{font-size:.5625rem}.hist-cell-agent{font-size:.75rem;color:#374151;white-space:nowrap}.hist-cell-dur{font-size:.75rem;color:#6b7280}.hist-csat{display:inline-flex;align-items:center;gap:.25rem}.hist-csat-val{font-size:.75rem;font-weight:700}.hist-csat-empty{color:#d1d5db;font-size:.8125rem}.hist-pagination{display:flex;justify-content:center;align-items:center;gap:.25rem;border:1px solid #d8dde3;border-radius:8px;background:#f0f2f5;padding:.5rem}.hist-page-status{font-size:.6875rem;color:#6b7280;margin-right:.4375rem}.hist-page-btn{min-width:28px;height:28px;padding:0 .4375rem;border:1px solid #e5e7eb;border-radius:7px;background:#fff;font-size:.75rem;font-weight:500;color:#374151;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s}.hist-page-btn:hover:not(:disabled){background:#f3f4f6}.hist-page-btn:disabled{opacity:.4;cursor:default}.hist-page-btn.active{background:#111;color:#fff;border-color:#111}.hist-page-ellipsis{font-size:.8125rem;color:#9ca3af;padding:0 .2rem}.met-page{display:flex;flex-direction:column;height:100%;overflow:hidden;background:#f9fafb}.met-header{background:#f8fafc;padding:.75rem 2rem .875rem;border-bottom:none;flex-shrink:0}.met-header-top{display:flex;justify-content:space-between;align-items:flex-start;margin-top:.25rem}.met-title{font-size:.75rem;font-weight:700;color:#111;margin:0 0 .125rem}.met-subtitle{font-size:.75rem;color:#9ca3af;margin:0}.met-header-actions{display:flex;align-items:center;gap:.625rem}.met-header-actions-relative{position:relative}.met-period-tabs{display:flex;border:1px solid #e5e7eb;border-radius:6px;overflow:hidden;background:#fff}.met-period-tab{padding:.2rem .4375rem;border:none;background:transparent;font-size:.625rem;font-weight:500;color:#6b7280;cursor:pointer;border-right:1px solid #e5e7eb;transition:all .15s;white-space:nowrap}.met-period-tab:last-child{border-right:none}.met-period-tab:hover{background:#f3f4f6;color:#374151}.met-period-tab.active{background:#111;color:#fff;font-weight:600}.met-date-range-picker-popover{position:absolute;top:calc(100% + .5rem);left:0;display:flex;align-items:center;gap:.5rem;padding:.75rem;border:1px solid #e5e7eb;border-radius:6px;background:#fff;box-shadow:0 4px 12px #0000001a;z-index:100;white-space:nowrap}.met-btn-apply-dates{padding:.25rem .75rem;background:#111;color:#fff;border:none;border-radius:4px;font-size:.75rem;font-weight:600;cursor:pointer;transition:background .2s}.met-btn-apply-dates:hover{background:#374151}.met-date-input{border:none;background:transparent;padding:.25rem .375rem;font-size:.75rem;color:#374151;font-family:inherit;cursor:pointer}.met-date-input:focus{outline:1px solid #111111;border-radius:3px}.met-date-separator{color:#d1d5db;font-size:.75rem}.met-btn-export{display:inline-flex;align-items:center;gap:.2rem;padding:.2rem .4375rem;border:1px solid #d1d5db;border-radius:6px;background:#fff;font-size:.625rem;font-weight:500;color:#374151;cursor:pointer;transition:all .15s;white-space:nowrap}.met-btn-export:hover{background:#f3f4f6;border-color:#9ca3af}.met-loading{flex:1;display:flex;align-items:center;justify-content:center;color:#9ca3af;font-size:.875rem}.met-body{flex:1;overflow-y:auto;padding:1.25rem 2rem 2rem;display:flex;flex-direction:column;gap:1.25rem}.met-kpi-row{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem}.met-kpi-card{background:#fff;border:1px solid #e5e7eb;border-radius:8px;padding:1rem 1.25rem;display:flex;flex-direction:column;gap:.375rem}.met-kpi-card-bad{background:#fef2f2;border-color:#fecaca}.met-kpi-label{font-size:.625rem;font-weight:700;color:#9ca3af;letter-spacing:.06em;text-transform:uppercase}.met-kpi-value{font-size:1.125rem;font-weight:800;color:#111;line-height:1.1;display:flex;align-items:center}.met-kpi-csat{font-size:1.125rem}.met-delta{display:flex;align-items:center;gap:.25rem;font-size:.75rem;font-weight:600;flex-wrap:wrap}.met-delta-positive{color:#16a34a}.met-delta-negative{color:#dc2626}.met-delta-neutral{color:#9ca3af}.met-delta-sub{font-size:.625rem;font-weight:400;color:#9ca3af}.met-charts-row{display:grid;grid-template-columns:1fr 340px;gap:1rem}.met-chart-card{background:#fff;border:1px solid #e5e7eb;border-radius:8px;padding:1rem 1.25rem}.met-chart-header{margin-bottom:1rem;display:flex;flex-direction:column;gap:.125rem}.met-chart-title{font-size:.8125rem;font-weight:700;color:#111}.met-chart-subtitle{font-size:.625rem;color:#6b7280}.met-bar-chart{display:flex;flex-direction:column;gap:.625rem}.met-bar-rows{display:flex;align-items:flex-end;gap:.375rem;height:140px}.met-bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:.25rem;height:100%;justify-content:flex-end}.met-bar-stack{width:100%;display:flex;align-items:flex-end;flex:1}.met-bar-total{width:100%;background:#111;border-radius:3px 3px 0 0;position:relative;min-height:4px;display:flex;flex-direction:column;justify-content:flex-end}.met-bar-escalated{width:100%;background:#ef4444;border-radius:3px 3px 0 0;position:relative}.met-bar-label{font-size:.5625rem;color:#9ca3af;font-weight:600;letter-spacing:.02em}.met-bar-legend{display:flex;gap:1rem;justify-content:center;flex-wrap:wrap}.met-bar-leg-item{display:flex;align-items:center;gap:.3125rem;font-size:.6875rem;color:#6b7280}.met-bar-leg-dot{width:8px;height:8px;border-radius:2px;flex-shrink:0}.met-donut-wrap{display:flex;align-items:center;gap:1.25rem}.met-donut-legend{display:flex;flex-direction:column;gap:.5rem;flex:1}.met-donut-leg-item{display:flex;align-items:center;gap:.5rem}.met-donut-dot{width:8px;height:8px;border-radius:2px;flex-shrink:0}.met-donut-label{font-size:.75rem;color:#374151;flex:1}.met-donut-pct{font-size:.75rem;font-weight:700;color:#111}.met-agents-card{background:#fff;border:1px solid #e5e7eb;border-radius:8px;overflow:visible}.met-agents-header{display:flex;justify-content:space-between;align-items:center;padding:.875rem 1.25rem .75rem;border-bottom:1px solid #e5e7eb}.met-agents-title-wrap{display:flex;flex-direction:column;gap:.2rem}.met-agents-title{font-size:.875rem;font-weight:700;line-height:1.35;color:#111}.met-agents-table-wrap{width:100%;overflow-x:auto;overflow-y:visible;min-width:920px}.met-agents-subtitle{font-size:.625rem;color:#6b7280}.met-agents-period{font-size:.75rem;color:#6b7280;background:#f3f4f6;border:1px solid #e5e7eb;border-radius:6px;padding:.15rem .5rem;line-height:1.2}.met-agents-table{width:100%;border-collapse:collapse}.met-agents-table th{padding:.4375rem .875rem;text-align:left;font-size:.625rem;font-weight:700;color:#9ca3af;letter-spacing:.04em;background:#fafafa;border-bottom:1px solid #e5e7eb;white-space:nowrap}.met-agent-row{border-bottom:1px solid #f3f4f6}.met-agent-row:last-child{border-bottom:none}.met-agents-table td{padding:.5rem .875rem;vertical-align:middle}.met-agent-name-cell{display:flex;align-items:center;gap:.5rem}.met-agent-avatar{width:28px;height:28px;border-radius:50%;background:#e5e7eb;color:#374151;font-size:.8125rem;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.met-agent-avatar.ia{background:#111;color:#fff;font-size:.625rem;letter-spacing:.02em}.met-agent-name{font-size:.8125rem;font-weight:600;color:#111;line-height:1.2}.met-agent-dept{font-size:.6875rem;color:#9ca3af;line-height:1.2}.met-agent-num{font-size:.8125rem;color:#374151;font-weight:500;white-space:nowrap}.met-agent-csat{display:flex;align-items:center;gap:.25rem}.met-agent-bar-wrap{display:flex;align-items:center;gap:.5rem}.met-agent-bar-track{flex:1;height:6px;background:#f3f4f6;border-radius:3px;overflow:hidden}.met-agent-bar-fill{height:100%;border-radius:3px;transition:width .3s ease}.met-agent-bar-pct{font-size:.6875rem;color:#6b7280;font-weight:600;min-width:28px;text-align:right}.met-agents-pagination{display:flex;justify-content:space-between;align-items:center;padding:.625rem 1.25rem;border-top:1px solid #f3f4f6}.met-agents-pag-info{font-size:.8125rem;color:#9ca3af;font-weight:600}.met-agents-pag-btns{display:flex;gap:.375rem}.met-pag-btn{min-width:26px;height:26px;padding:0 .4375rem;border:1px solid #e5e7eb;border-radius:6px;background:#fff;font-size:.8125rem;font-weight:500;color:#374151;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s}.met-pag-btn:hover:not(:disabled){background:#f3f4f6}.met-pag-btn:disabled{opacity:.4;cursor:default}.met-pag-reset{font-size:.6875rem;color:#6b7280}html,body{height:100%;margin:0;padding:0}#root{height:100%}*{box-sizing:border-box}body{margin:0;background:#f5f7fb;color:#1e293b}.Toastify__toast-container{width:min(420px,calc(100vw - 1rem));padding:.75rem;z-index:9999}.Toastify__toast{border-radius:14px;font-family:inherit}.Toastify__toast-body{margin:0;padding:0}.Toastify__close-button{align-self:flex-start}.chat-toast-container{background:transparent!important;box-shadow:none!important;border:none!important;padding:0!important;margin:0!important}.chat-toast-container--success{--toast-color: #10b981;--toast-bg: #ecfdf5}.chat-toast-container--error{--toast-color: #ef4444;--toast-bg: #fef2f2}.chat-toast{display:flex;align-items:flex-start;gap:12px;background:var(--toast-bg);border-left:4px solid var(--toast-color);border-radius:8px;padding:12px 14px;box-shadow:0 4px 12px #00000014;animation:slideInRight .3s ease-out;position:relative}.chat-toast__close{position:absolute;top:6px;right:6px;background:none;border:none;cursor:pointer;font-size:20px;color:var(--toast-color);opacity:.6;padding:0;width:24px;height:24px;display:flex;align-items:center;justify-content:center;transition:opacity .2s ease;flex-shrink:0}.chat-toast__close:hover{opacity:1}.chat-toast__icon{font-size:18px;flex-shrink:0;margin-top:2px;font-weight:700}.chat-toast__content{flex:1;display:flex;flex-direction:column;gap:2px;padding-right:8px}.chat-toast__title{font-size:13px;font-weight:600;color:var(--toast-color);line-height:1.3}.chat-toast__message{font-size:12px;color:#475569;line-height:1.4}.chat-toast--success .chat-toast__icon{color:#10b981}.chat-toast--error .chat-toast__icon{color:#ef4444}@keyframes slideInRight{0%{transform:translate(360px);opacity:0}to{transform:translate(0);opacity:1}}
